As a business owner, the cleanliness of your shop says a lot about your business.
That’s why a study found that 86% of Americans say a clogged public restroom toilet would negatively impact their perception of a business, according to a recent survey commissioned by Sofidel, a leading global provider of paper for hygienic and domestic use.
The survey, conducted online by Harris Poll fromFeb. 6-8 among 2,079 U.S. adults ages 18 and older, also found that more than three-fourths of Americans – around 76% – have experienced a clogged toilet in a public restroom.
“Clogged toilets can result in foul odors, restroom closures, disgruntled customers and increased maintenance costs for businesses,” said Fabio Vitali, vice president AFH marketing and sales for Sofidel America. “It’s crucial that business owners and managers properly maintain restrooms and carefully select products that enhance guest satisfaction and the bottom line.”
The poll revealed that:
- 4 in 10 Americans have encountered a bathroom closed due to a clogged toilet.
- 49% of Americans have experienced foul restroom odor due to a clogged toilet.
The survey also provided insights on what type of businesses typically have clogged toilets. Restaurants faced the most potential backlash, with 71% saying that a clogged toilet at a restaurant would negatively impact their perception of the business. More than half would have a negative perception of a hotel with a clogged toilet and nearly half would have a negative perception of a grocery store or retail store.
