customer experience Archives - Tire Review Magazine
How Top Tire Dealers Manage Their Inventory

Does managing your tire inventory sometimes feel like a game? Let’s lean into that.

Discount Tire Invests in Fleet Customer Experience

Using InMoment’s XI Technology to implement touchpoint surveys, Discount Tire will check in with new fleet customers regarding initial experiences in becoming a customer, measure experiences over time and field exit surveys when a customer decides to end a fleet relationship.

commercial tire inflation inspection
How Top Tire Dealers Stand Out Amongst the Competition

In this month’s episode of Rolling with the Numbers, we find out how dealers have found success advertising their business

A Digital Tire Wall? Tire Pros Revamps Customer Experience

Tire Pros unveiled how it sees the business trending in its “Showroom of the Future” products, which dealers experienced for the first time during the group’s annual Dealer Conference from Oct. 12-14 at the Gaylord Opryland Resort & Convention Center in Nashville, Tennessee.

Tire Pros Shop of the Future
How Today’s Top Tire Dealers Keep Customers For Life

In this month’s Rolling with the Numbers, we delve into our tire dealer survey data to find out how dealers have found success in advertising to new customers and the surprising ways they keep them coming back.

The Most Important Element in Gaining Customer Loyalty for Your Tire Business

Many tire and auto service businesses fail at this critical component, but with a few tweaks, you can rise to the occasion.

Customer Loyalty Steve Ferrante
Falken Launching In-Store TV at Select Retailers

Falken is set to deliver fresh video daily to select dealer locations through Falken Digital TV, an in-store innovation designed to entertain and inform the viewers.

Clogged Toilet? You May be Saying Goodbye to Some Business

A recent study shows that 86% of Americans say a clogged restroom toilet would negatively impact their perception of a business.  

Customer Punches Employee Over Service Charges

A customer is accused of punching a worker at Collier Car Care Center in Florida, angry over the service charges he received. 

Michelin Invests in Customer Technology, Data

With well over a hundred thousand employees stretched out across 170 countries, Michelin recognized that connectivity with customers was becoming more and more difficult. The company is using new systems and software to maximize their global reach with customers around the globe.

How Did We Do Today?

It’s widely accepted that gathering customer feedback can help a tire dealership better meet its clients’ expectations. After that, the clear-cut details start to fade. What’s the best way to gather feedback – and exactly what customer satisfaction data should be sought? And once you have the data in hand, how do you translate that