Why you should recommend a 'tune-up' to your customers

Why you should recommend a ‘tune-up’ to your customers

Because of automated systems, many people overlook the basic maintenance that’s still required to keep vehicles running smoothly.

Your customers probably rarely ask for a tune-up. What used to be a common request from customers has turned into a relic of a bygone era.

Tasks like adjusting carburetors, fuel systems, and ignition systems are now largely automated by computer systems, and they do a pretty darn good job at it. Because of these automated systems, many people overlook the basic maintenance that’s still required to keep vehicles running smoothly. Maybe tune-ups aren’t dead after all…

Back in the day, tune-ups were popular for a lot of reasons. Fuel systems, especially carburetors, were inefficient and needed occasional adjustments. Spark plugs wore out quickly, requiring cleaning, gap adjustments or replacement. Points in pre-electronic ignition systems wore down, needing regular dwell adjustments and frequent replacements. Components like distributor caps, rotors and wires also required frequent replacements to maintain ignition system conditions. These issues led to noticeable drivability issues in older cars, which meant owners sought tune-ups themselves.

Common replacement items during tune-ups on older vehicles included air and fuel filters, crankcase ventilation filters, and PCV valves, alongside additional services like valve or belt adjustments. 

With that being said, modern vehicles still have parts that wear and need to be taken care of.

Modern spark plugs are a vast improvement over their predecessors, mainly because of longer lifespans of up to 100,000 miles. Despite their durability, they still wear out over time. As they do, the car’s computer adjusts fuel mixture and timing for optimal combustion, but this increased workload can lead to premature coil failure. Explain to customers that it’s important to replace plugs before reaching the recommended mileage to avoid potential issues and higher-cost replacements.

Modern ignition systems often utilize a coil-on-plug design, where each spark plug has a coil. These systems still degrade over time and may need replacement and if one coil fails, others will likely follow suit soon. Additionally, the boots connecting the coils to the plugs wear out similarly to traditional plug wires, though they’re often hidden within the valve cover. 

When these boots deteriorate, oil leaks from worn spark-plug-well seals can damage them. Regular inspection is crucial, and replacing valve-cover gaskets alongside plugs, coils and boots is advisable. Just because this wasn’t traditionally part of a tune-up in the past, it definitely should be now.

Even electric vehicles require tune-up maintenance. For example, battery-management systems may underestimate range due to driving and charging habits. Recalibrating the state of charge restores lost range. 

Ultimately, tune-ups, at their core, are about maintenance, which will always be a necessity in keeping vehicles running smoothly.

Don’t forget to follow us on Instagram and Facebook and subscribe to our YouTube channel for more tire, service and shop operations videos.

You May Also Like

Kevin Speroff’s passion for learning and analytical approach make him an industry asset

Kevin approaches everything he does with the mindset of the eternal student, constantly looking to develop himself.

If you ever have the opportunity to meet Kevin Speroff, strategic account manager at TireHub, at one of the many industry events he attends, you'll quickly see how energetic and curious he is about the tire industry. At 30 years old, Kevin brings a fresh perspective to the industry, using his analytical skills to drive growth at TireHub.

SUV/CUV tires continue to grow and adapt

Ask the customer questions to learn their routine and the type of performance they look for in CUV or SUV tires.

TR-Continental-SUV-and-CUV-tires-continue-to-grow-and-adapt
Four important scan tool components

Considering a scan tool should involve a review of the internal and external components that impact the unit’s performance and durability.

TR-Continental-Four-important-scan-tool-components
Preparing your shop to service larger-sized rims

While large rims may enhance the appearance and performance of customers’ vehicles, it poses challenges for your shop.

Hydraulic suspension bushing replacement tips

Hydraulic suspension bushings were developed in response to customer demands for smoother, quieter and better-handling vehicles.

TR-Continental-bushing

Other Posts

Continental equips the Chevrolet Traverse with OE tires from its CrossContact series

Continental received worldwide original equipment (OE) approval for the CrossContact LX 20 in 20 and 22 inch sizes.

Continental_PP_Crosscontact-lx20
Even in the face of adversity, Randy John proves he will remain resilient

Randy leverages his expertise and customer relationships to strengthen Double Coin’s brand presence.

3633-Randy john
How Patti Jindra’s love of learning gives her tire shop the edge

Patti has made a career out of a commitment to professional development and to doing the best for the customer.

3633-Jindra-1400
Suzy Darter reflects on decades of breaking barriers and setting standards

Suzy saw a multitude of successes in the tire industry by avoiding distractions and doing right by the customer.

3633-suzy-1400