How Patti Jindra’s love of learning gives her tire shop the edge

How Patti Jindra’s love of learning gives her tire shop the edge

Patti has made a career out of a commitment to professional development and to doing the best for the customer.

Spend an hour talking about the tire industry with Patti Jindra, owner of Quality Tire Service in Johnsburg, Illinois, and chances are you’ll walk away with 120 new ideas on how to improve your business (I hope you’re a fast note-taker).

Though there is certainly a level of added challenge in this industry being a female shop owner, Patti uses her blend of sharp business acumen, high standards, and an incredible thirst for knowledge to elevate her business to the highest levels of service and professionalism in her market.

Patti stepped into the tire industry in 1995 after meeting her husband, John, a lifelong tire guy who learned the ropes from his father, then the owner of Quality Tire Service. Patti took over ownership of Quality Tire around 20 years ago.

Under Patti’s leadership, Quality Tire Service has become a pillar of reliability and excellence in Johnsburg. This is in large part due to her pursuit of being on the front lines of any education she can get her hands on in the industry. Her commitment to professional development is evident not only in her own certifications for shop performance and management, but also in her insistence that all of her employees maintain their training and certifications as well.

Of course, this education is good for business – but for Patti, it’s not always about building up the company. It’s about taking care of the customer.

“The education aspect is so important because everything changes so quickly, whether it be the rubber, how we’re getting tires from a manufacturer, how the manufacturer is getting those tires from across the pond, etc. If we aren’t staying on top of our industry standards or our industry protocols, how can we be the best to our customers?” she asks. “Keeping up with training and certifications is essential for us to remain leaders in this industry.”

For Patti, taking care of the customer is synonymous with taking care of the community. For decades, the surrounding villages have known to take their vehicles to Patti’s shop to ensure no maintenance issue falls through the cracks.

“Since back in 1959, we’ve always worked with the villages that we’re closest to. We’ve always maintained and installed their tires, and anything else that they require. We’ve always made sure that we have an alignment machine that can manage the ambulances or their shorter trucks so that we can better benefit them. We even manage the village trucks that do the standard street cleaning and similar work,” she says. “Seriously, do you want your police officer who’s supposed to be taking care of your business having a problem with their vehicle? You don’t ever want to see that.”

Patti is a member of this year’s Club 3633 because she isn’t afraid to push boundaries and foster an environment where diversity and expertise lead to innovation and excellence.

You May Also Like

Kevin Speroff’s passion for learning and analytical approach make him an industry asset

Kevin approaches everything he does with the mindset of the eternal student, constantly looking to develop himself.

If you ever have the opportunity to meet Kevin Speroff, strategic account manager at TireHub, at one of the many industry events he attends, you'll quickly see how energetic and curious he is about the tire industry. At 30 years old, Kevin brings a fresh perspective to the industry, using his analytical skills to drive growth at TireHub.

Even in the face of adversity, Randy John proves he will remain resilient

Randy leverages his expertise and customer relationships to strengthen Double Coin’s brand presence.

3633-Randy john
Suzy Darter reflects on decades of breaking barriers and setting standards

Suzy saw a multitude of successes in the tire industry by avoiding distractions and doing right by the customer.

A dedication to mentorship and support makes Cole Fraser shine in the tire industry

The Black’s Tire regional manager has a reputation for making those around him excel in everything they do.

Club 3633 nominations for 2024 are open

Club 3633 is an exclusive group of industry professionals that celebrates the next generation of innovators in the tire industry.


Other Posts

Do EVs require special brake pads?

Proper brake pad selection is crucial for EVs to ensure consistent stopping power and long pad life.

SUV/CUV tires continue to grow and adapt

Ask the customer questions to learn their routine and the type of performance they look for in CUV or SUV tires.

Understanding vehicle ‘qualifiers’ for accurate TPMS diagnostics

Some qualifiers are easy to identify by looking at the vehicle, but others can be a little more challenging.

AMN Drivetime with APSG’s Mike Mohler

For Mohler, it all began in Monroe, Louisiana, where he worked for his father, Ray.