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IMR Inc. Report: 2020 Independent Repair Shop Challenges

IMR Inc. has released its latest findings on the top challenges for independent repair shops and technicians in 2020.

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Shop owners and technicians reported that for 2020, they see some of their biggest challenges as finding time for hands-on training, staying up-to-date with diagnostic advancements and vehicle technology and finding qualified and motivated technicians to work in the shop.

Of shop owners who said that staying up-to-date with vehicle diagnostic technology was a major concern, only 18% of shops with one to three bays agreed, compared to 37.1% of shops with four to seven bays. 38.3% of shops with eight or more bays saying this was a major challenge.

In addition, 29.2% of shop owners said that finding high-quality technicians who are reliable and knowledgeable is another challenge that they will face in 2020. Additionally, 17.5% of shop owners said that they face challenges in finding technicians with the in-demand skills needed to service all types of vehicles, from older models to the newest hybrid and electric applications.

Overall, 31.1% of shops see keeping up with emerging and current advancements in vehicle technology as a major challenge for the new year, with 16.6% of those respondents also stating that higher part prices are an additional challenge for the shop.


Technicians said that in addition to finding time for important training and staying on top of trends in diagnostic and vehicle technology, 27.5% said it is a challenge to afford the new diagnostic tools and software that the industry demands.

Shop owners who provided their answers and feedback for this Insight also shared important advice for new technicians who are entering the workforce or considering a career as a technician.


Also, 35.5% of respondents said that it is most important to get the best education and training possible and 19.6% said to take advantage of all training that is available through an employer.

Shop owners also said that getting hands-on training (10.7%) and becoming proficient in repairing electric vehicles and new technology (9.3%) are other top pieces of advice for those considering a job in the automotive repair field.

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