NetDespatch ‘Revolutionises’ Bike Tyrestore Business

NetDespatch has supplied its Velocity Web-based shipping, tracking and systems integration services to provide a live system connecting Bike Tyrestore’s call centre, warehouse despatch operation and 3,000 plus customers nationwide, with their express delivery parcel carrier APC Overnight.

Bike Tyrestore says it selected APC Overnight because of the added traceability and service benefits made possible by the NetDespatch web services. As a result Bike Tyrestore claims to have been able to introduce significant improvements in its logistics, delivery and customer care operations.

Orders received at Bike Tyrestore’s central Birmingham call centre are booked by telesales staff into Cameo, a specially developed management system from Gloucestershire-based CAM Systems. The Cameo system prints picking notes and invoices in the Bike Tyrestore warehouse located several miles away. Cameo also shares this dispatch information with the NetDespatch Velocity Connector application, which immediately sends the booking via a secure Internet connection to the NetDespatch Web servers.

The NetDespatch Velocity enterprise labelling system prints APC Overnight bar-coded dispatch labels to a printer in the warehouse, to be collated with the Cameo paper-work, ready to be attached to the tyres. The tyres are then collected several times a day by Trax Express systems, the local APC Overnight depot.

Bike Tyrestore is part of BMTR, the motor tyre group formed in 1919 and today headed by Peter and Paul Smith, grandsons of founder J.J. Smith. The Bike Tyrestore brand was created in 1993 and has since grown by 500%. It is also the main outlet for Bridgestone motorbike tyres.

“If used well, technology can play a key role in achieving a market lead and that is certainly the case with the NetDespatch web services. It has been possible to make the switch to APC Overnight without interruption to our daily operations and the seamless flow of data from call centre to carrier has been a real revelation. It has opened up all sorts of opportunities for improving both our warehouse operations and our customer service which would not have been possible twelve months ago,” Peter Smith, joint managing director of Bike Tyrestore commented.

Discount Tire & Service Centers has a new sponsorship deal with the Los Angeles Angels for the 2024 season. Discount Tire said this partnership will not only benefit its customers with season-long promotions and giveaways but will also support local non-profits.

"We're thrilled to launch this strategic partnership with the Los Angeles Angels," said Sergio Andonian, president, Discount Tire & Service Centers. "As neighbors, from Anaheim, we are dedicated to serving our local communities and providing quality tire & automotive service at the most competitive prices. Together, we look forward to making a positive and lasting impact in the communities. Add baseball to the mix, and with this winning combination, the possibilities are endless."