Openbay is now offering a suite of subscription services to help automotive-service centers acquire and retain customers.
“Owner-operators want to spend time on their core competency: servicing vehicles and focusing on customer satisfaction,” said Rob Infantino, founder & CEO of Openbay. “The automotive aftermarket industry spoke and we listened and delivered. Openbay’s new service suite helps conserve employee time spent pricing service inquiries, and helps with customer acquisition and retention.”
Openbay’s Suite of Services Includes:
1. Automated Quote Service (AQS):
Openbay Automated Quote Service generates detailed service quotes for consumers on behalf of the shop. AQS-enabled shops connect Openbay with its internal margins and labor rates to generate accurate service quotes, and saves employee time generating quotes via phone.
2. Service Advisor:
Openbay Service Advisor is a web plugin for automotive service centers’ websites that operates independent of the Openbay marketplace. Using Service Advisor, customers are able to request service directly with one shop via that shop’s website, and immediately receive a custom quote, Openbay said. Service quotes are based on parts margins and labor rates, as pre-populated by the shop at signup. Once a customer is ready to book, he or she may schedule an appointment directly with the shop.
For more information, visit www.openbay.com/products.
