Kukui Corp. has announced the release of the first of several new additions to the all-in-one platform, the Kukui DVI.
Kukui DVI is designed to help improve the way repair shops communicate with customers during and between visits to the shop.
The release comes after 18 months of research and development, in addition to the 15,000 miles of travel CEO, Todd Westerlund’s did to get input from shop owners nationwide.
“We decided to make our initial entry into the highly competitive digital vehicle inspections marketplace with a straightforward, simple product that meets a few basic requirements of the shops we talked to,” said Chris Price, chief product officer of Kukui. “It had to be easy to use without the overhead of unnecessary and distracting features or technology. It needed to be a very lightweight, mobile app that would work equally well on a phone or tablet. It particularly needed to be a native, IOS app for speed, and reliability. And most importantly it has to integrate seamlessly with their management system, and the Kukui CRM.”
The Kukui DVI provides motorists with updates, technician notes, video, and pictures of affected components. The customer sees exactly what the technician sees so they can make informed decisions about servicing their vehicle.
Between visits, DVI integration with the Kukui CRM enables shops to send reminder or recommended service messages and postcards that include pictures of declined service. Kukui’s research shows that consumers are substantially more likely to make buying decisions when presented with visual images of the affected parts on their vehicle.
