Michelin North America has launched its own franchised commercial tire service network.
The new Michelin Commercial Service Network is a "franchise network of commercial tire dealers committed to establishing a new standard for consistent, high-quality service across the U.S.," the tiremaker said.
The new program will offer truck fleets a comprehensive service package including road service, online operating manuals and online fleet reporting. “Fleets will receive consistent service from Network dealers with highly trained technicians, professional equipment and casing management, all ensured by rigorous certification and audit standards,” MNA said.
“The Michelin Commercial Service Network is a breakthrough in the tire industry,” said François Corbin, chief operating officer, Michelin Americas Truck Tires. “By ensuring consistent, high-quality service nationwide for fleets, we can help fleets reduce operating expenses and manage their assets.”
Network dealers will provide new tires and retreads, 24/7/365 service, and highly trained service technicians. After-hours road service will be coordinated through a centralized dispatch system with no dispatch fee for national account fleets. Fleets can track their emergency road service activity through an online reporting system. Dealers can go online to track a given fleet’s service specifications – and any changes to those specs – from coast-to-coast.
To help fleets manage tire assets and reduce costs, the Michelin Commercial Service Network offers fleet managers online reporting tools that can track everything from new tire and retread purchases to scrap tire analysis. And, MNA said, web-based training will help fleets stay up to date on maintenance standards and safety practices.
