ites
Collaboration is the name of the game in business today. Sites offer shared workspaces for your team to brainstorm, with full control over permissions to the documents contained within each workspace. Each of the departments within your dealership can be assigned their own Site where they can organize everything from calendars to event documents to presentations to videos. Built-in Google-powered search makes it easy to find exactly what you are looking for within each workspace.
Tech Support
Google offers both email and phone technical support for its business customers available 24/7 (yes, Google really does have real live humans working!). There’s also a resource library stuffed with information on every topic imaginable. Check it out at: www.google.com/enterprise/apps/business/resources/library.html.
Vault
Within Google Apps is an optional tool called Vault. Vault allows you to archive all email and chat discussions for your staff, run reports on specific user activity and export data as needed. Your IT person can also define company email and chat retention policies, which are then automatically applied across the board for all staffers. The e-discovery tool will have you always prepared for OEM compliance audits with powerful search tools that help you find and retrieve relevant email and chat messages.
Much More
There is more to discover within Google Apps, including Chrome and Groups for business, so I hope you will check it out and not be intimidated to make the jump. Your dealership will be better for it.
Award-winning blogger and CEO of Duo Web Solutions, Heather Blessington is a nationally-renowned speaker on social media marketing and a digital marketing veteran. Her company provides MPNmonthly columns focused on best practices in Web marketing for powersports dealers.
