Fix It, Man - Tire Review Magazine

Fix It, Man

Tony can fix anything. Stereos, VCRs, refrigerators ®€ƒ heck, Tony’s even sorted out

my lawnmower a few times. Doesn’t matter what make or model, he finds the parts and gets things fixed.

So I asked his opinion of the whole Right to Repair issue, especially about the backroom deal struck last fall by the Automotive Service Association (ASA) and the trade groups representing North American auto companies – the Alliance of Automobile Manufacturers and the Association of International Automobile Manufacturers.

"Glad I’m not fixing cars," he said. "Sounds like those guys are gonna put people out of business.

"What happens if the car companies decide they don’t want to play anymore?" he asked. "That agreement is just a piece of paper so they can walk away anytime they want."

Then I told him how much independent repair shops would have to pay to get repair information from the car companies.

"Twenty-five hundred bucks a year to fix an Infiniti!?!?!? A hundred-fifty bucks a month for Isuzu? How many Isuzus do they see a day? Who’s gonna shell out that kind of money to fix a few cars? You can’t charge that back to customers."

My street-smart fix-it man has a better grasp of the issue than the shoot-first-aim-later ASA and all of Capitol Hill, which has put aside effective and enforceable Right to Repair bills that were being considered. See, Tony knows he couldn’t make money by having a conversation like this:

"Yes, Mrs. Jones, $2,700 is an awful lot to fix your blender. But keep in mind that $2,500 of that was just to figure out what was wrong."

Not too long ago cars were pretty easy to repair. Then came a bunch of regulations and computer modules, onboard diagnostic systems and sensors for emissions, safety, fuel efficiency, traction, and so forth. Once unrelated components became integrated systems, and automakers kept independent shops in the dark about how to fix their high tech gems. Years of legal wrangling in California over emission control service data showed the need for a Right to Repair law.

Consumer and trade groups lobbied Congress long and hard for a Right to Repair law. Last year, though, some in Congress told both sides sit down and hash out a non-legislative solution. TIA, AAIA, MEMA and others balked, insisting that firm regulation was better than unofficial agreement.

Then ASA went off and did its own thing, and now everyone – including tire dealers – has to live with it.

ASA’s negotiated "victory" says automakers must make "available at a reasonable price" service and training information and diagnostic tools for their vehicles, and place such on specific Web sites by Aug. 31.

Becky MacDicken, TIA director of government affairs, says that deal hasn’t yielded everything promised. Not all information has been posted and not all tools are available yet. (A list of sites can be seen at www.nastf.org). And now some automakers say they can’t meet the deadline.

What a surprise.

Because no one – not Congress, not the automakers, not ASA ®€“ established a definition of "affordable," automakers set their own prices. One-year subscriptions run anywhere from $350 (Toyota/Lexus) to $5,200 (Porsche). Some offer daily or monthly options; many won’t list costs until you register on their sites.

Don’t have Internet service in your shop? Good luck!

Worse, most tire dealers can’t afford to buy the specialized tools necessary to repair all the makes and models they see, a cost problem the car dealers don’t have. Do you think car dealers have to shell out big bucks for repair subscriptions and specialized tools? Heck no. They’d tell the car guys just where to stick their www.whatsit.coms.

And what about the tire pressure monitoring systems you’ll soon have to deal with? Need to mount/demount tires? Rest systems after tire rotations or changes? Write a check!

Right now, TIA and other groups are standing firm against the ASA/automaker concocted placebo. But unless there is increased pressure – i.e. pissed off voters – effective Right to Repair legislation will never come to pass.

Go to www.tirereview.com. There are sample letters you can send to your Congresspeople, and more background info on this important issue. Educate your customers – they’re the ones losing their freedom of repair choice.

This something-is-better-than-nothing deal has to go. But the ball is in your court.

You May Also Like

Future Proofing your Business as Vehicle Technology Changes

Most of us are back to living lives that resemble our pre-pandemic selves, but chip shortages persist, and new car production rates still haven’t recovered, with Trading Economics still recording a significant drop in United States car production compared to pre-pandemic rates, and The Alliance for Automotive Innovation recording that North America lost more than

autonomous technology in cars

Most of us are back to living lives that resemble our pre-pandemic selves, but chip shortages persist, and new car production rates still haven't recovered, with Trading Economics still recording a significant drop in United States car production compared to pre-pandemic rates, and The Alliance for Automotive Innovation recording that North America lost more than three million new units last year alone. Because of this, demand for second-hand cars is soaring, driving up their price and elongating ownership cycles.

Look Inside Lamborghini’s VIP Lounge in NYC and Drive a Urus with Us

During a recent ride-and-drive with Pirelli, the tiremaker showcased its relationship with Lamborghini with a stop at the prestige OEM’s Lamborghini Lounge, a no-frills building tucked inside New York City’s Chelsea District. Inside, it’s where discerning soon-to-be Lamborghini owners can go and customize their vehicles (namely, the Huracán and Aventador) as part of the carmaker’s

Lamborghini Lounge vehicle personalized
Fleet Tire Market to Outpace Overall Tire Market to 2026

Fleet tire consumption is growing along with population and middle-class expansion regardless of the economic and transportation setbacks related to COVID-19. Thanks to the shift in mobility that is taking place to 2026 and beyond, which includes greater efficiencies in commercial transport and the use of car- and ride-sharing fleets for personal transportation, the fleet

Freightliner-Custom-Chassis-Electric-Walk-In-Van-1400
Looking for Opportunities Amid Supply Challenges

While the industry continues to battle supply issues, now is a good time to look at other aspects of your shop that you can control.

Forging a Path Forward

The skills we learned from being distanced because of the pandemic will stay with us, but think of it this way: As the world opens up, what opportunities will it offer you?

Forging a Path Ahead

Other Posts

Finding Your Tire Shop’s Value Proposition

By following a few steps, any growing business in this field, new or old, will be better positioned to determine what their value proposition is, too.

State of the Industry service advisor customer
Waves of Change: Tire Review Makes Staff Changes

Tire Review is accelerating its efforts to keep you engaged, enthusiastic and curious about the growth your business can achieve.

TR Staff 1400
2021 Top Shop Competition Standouts Are the ‘Best of the Best’

These Top Shops lead by example, relentlessly focus on elevating their customers’ service experience, outshine their competitors, stand out in their community and commit to excellence, says Tire Review Editor Mary DellaValle.

Tire Review Top Shop Event
Customer Service Scripts vs. a Sales Process

When you manage and control the conversation, you have your best shot at controlling a favorable outcome.

AdobeStock_51503353