Opinion
Customer Service Scripts vs. a Sales Process
When you manage and control the conversation, you have your best shot at controlling a favorable outcome.
When you manage and control the conversation, you have your best shot at controlling a favorable outcome.
We look back at some lessons and proven principles that can increase the success of your tire business.
Now that the economy has changed, what have you changed?
Just like physical fitness, there are many aspects to managing the well-being of a customer service effort.
Sponsored content: Every interaction your salespeople have with potential customers on the phone is an opportunity to enhance customer relations,...
Sponsored content: Having worked with dozens of multi-location tire dealers across the country, Steve Ferrante, CEO of Pinnacle Performance Training,...
Sponsored content: Henry Ford said, "Failure is simply the opportunity to begin again, this time more intelligently." With that in...
Sponsored content: If you don't measure your employees performance at the point-of-sale then you can't manage it and improve performance....
Pinnacle Performance Training's Steve Ferrante details what we can learn about customer service from Myron Boncarosky, Virginia Tire & Auto's...
Finding employees with true personal responsibility in delivering excellence will show in your business' performance.
