Purolator International has announced the promotion of Chrissy Verran to the position of corporate manager of customer experience.
In her new role, Verran will lead Purolator International’s client relationship team. She will oversee a team of 30 client relationship representatives whose responsibilities include analyzing customer feedback and developing action plans to regularly improve the customer experience with new and/or enhanced service offerings.
“Chrissy brings first-hand knowledge of the customer experience to her new role and will be instrumental in helping us continuously improve our processes and procedures to enhance every day interactions with our customers,” said Sean Kelly, vice president of field sales and services.
Verran joined Purolator International in 2000, serving most recently as strategic account executive responsible for sales and business development of the company’s largest accounts in the Northeast.
Verran is a repeat merit award winner for outstanding sales achievement, as well as a member of the Purolator International President’s Club and Leaders Club. She is a member of the Customer Experience Professionals Association and the Council of Supply Chain Management Professionals.
