Implementing and managing a vehicle inspection program at your shop can be one of the most difficult, yet profitable, initiatives a shop owner can undertake.
From the owner to the technicians, everyone in the chain carries their own baggage when it comes to vehicle inspections and checklists.
Mighty Auto Parts has written “The Vehicle Inspection Playbook: 15+ Field-Tested Ideas to Dramatically Increase Your PM Sales” to address these problems. People, it says, are the main problem and greatest asset when building a vehicle inspection program.
“There are two prevailing attitudes or myths when it comes to why vehicle inspections don’t get done,” said Gary Vann, Mighty vice president of sales and marketing and author of the book. “Technicians don’t think that they have the time, and owners don’t think they can get their guys to do it.”
Most books on vehicle inspections programs discuss the opportunities, logistics and marketing of a vehicle inspection program, Mighty said, and some never discuss the mental barriers that exist within owners, service advisors and technicians that prevent them from performing a proper inspection. The Playbook effectively discusses and breaks down the myths that plague most shops.
In the book, Vann shows shop owners how to build an effective inspection program that molds managers and technicians into an effective team. From the initial discussions with the shop staff to building an incentive program, this book covers it all. It also discusses how to communicate the findings of the inspection with the customer through forms and the right language.
The book also features sample inspection forms from real life shops, including a new car dealer. On the facing pages, the author analyzes what makes the form an effective tool for technicians and the driver.
The book is free from Mighty Auto Parts by going to www.mightyautoparts.com/playbook.
