Michelin North America says it Michelin Commercial Service Network "continues to expand, adding approximately 200 locations to increase its coverage by nearly 70% since being launched in February."
The CSN also "has enhanced the Michelin OnCall Emergency Road Service, resulting in the network handling a projected 80% more events this year than it did in 2010."
“The network and its use by fleets continue to grow because customers are seeing the benefits of a consistent, comprehensive service package from coast to coast,” said Bill Guzick, vice president of business development for Michelin Americas Truck Tires. “Wherever they go, fleets have access to certified service technicians, trained to maximize fleets’ uptime. And with online reporting and tracking tools, fleets are able to analyze their service needs to gain greater efficiency.”
The network includes 1,700 TIA-trained tire technicians who work to reach emergency road service calls in under two hours. After-hours road service is coordinated through a centralized dispatch system with no dispatch fee for Michelin National Account or Advantage Program fleets in service calls with Michelin tire purchases. Fleets can track their individual road service activity online, while upgrades will allow them to access additional comprehensive monthly road service analysis.
Premier and Premier Elite online reporting tools provide fleet managers help in managing assets and reducing operational costs, said the tiremaker. “Easy-to-use dashboard reporting tracks everything from purchases to scrap tires. Fleets spend less time gathering and analyzing data and more time making decisions, because the online reporting tools utilize the entire servicing network to feed information into the system,” MNA said.
For more information about the MCSN, visit michelintruck.com.
