Explaining the Why’s and How’s of Wheel Alignment
Is your customer coming in complaining that their steering wheel is crooked while driving straight? Or maybe a pull to one side or another while driving? Well, chances are they need a wheel alignment, and they probably aren’t paying attention to their regular vehicle maintenance intervals. That’s when you step in. Let’s talk about when
What Tire Treadwear Grades Mean for Your Customer
There are quite a few numbers and letters on a tire’s sidewall. Do you know what they all mean? Let’s dig into one of the lesser talked-about sidewall markings in this Tire Review Continental Tire Garage Studio video. Many tires are rated by the U.S. Government on treadwear, traction performance and temperature resistance. It’s called
The Road To AAPEX, Ep. 5: The Road Less Traveled
Last episode, the 33-year-old Cadillac Brougham gave Babcox Media’s Joe Keene a good scare. But that was only the beginning….
Must-Have Safety Gear for Your Shop
In a shop, heavy machinery is lifted high into the air, and machines are running non-stop. If the proper precautions aren’t taken, automotive shops can become more dangerous than it needs to be. In this Tire Review Continental Tire Garage Studio video, we look at the safety gear you need in your shop. A shop
Forward-Thinking Filter Service Bundles
When will you see your customer next? You need to be asking this question every time a customer comes to your shop. You do not need to be a psychic to answer this question. What you do need is the maintenance schedule. Looking forward on the schedule can save your customer an extra trip, protect
Traits of Great Service Advisors
Service advisors are like your shop’s front line when it comes to translating customer complaints to others at the shop. They’re face-to-face with customers and what they say matters. So, what are some traits of a good service advisor? We find out in this Tire Review Continental Tire Garage Studio video. The one trait shared
Women at the Wheel, Ep. 4: First Brands Group’s Angela Golden
Women at the Wheel celebrates women in the automotive aftermarket who are in revolutionary in their field — sparking change and driving results. Join us each month as we engage in illuminating and inspiring conversation with female leaders sharing their career journeys, best advice, most challenging moments and more. In this monthly podcast, Babcox Media editors
Auto Pros on The Road Continues Visit to Quarter Mile Muscle
In this Auto Pros On The Road episode, Joe Keene and Jacqui Van Ham continue their visit to Quarter Mile Muscle in Mooresville, NC. In Part Two, sponsored by Fram, shop owner Bryan Klitz, explains that he started working on classic cars in Michigan with his father and grandfather – but explains they weren’t classics at the time,
Today’s Battery, Starting and Charging Diagnostic Tools
Tools, tools, tools! There are so many tools that help you diagnose problems with your customers’ vehicles. While there may be plenty of battery, charging and starting system diagnostic tools to choose from, the key is making sure you have the most updated equipment in your shop to keep up with the modernization of today’s
Recommending Tensioners
If you look at the service manual for any 1980s vehicle, it will always recommend adjusting belt tension through a new oil change. To do this, you either use the adjuster or add shims to a pulley. On some vehicles, you may have had to adjust up to three belts, but that all changed thanks
Innovating Amid Industry Change with St. Lucie Battery & Tire’s Doug Miller [Video]
Behind the 17 locations of St. Lucie Battery & Tire is a family of immigrants who moved to southeast Florida in the 1940s. Initially, the Miller family started a poultry and egg business in Fort Pierce, yet one of the oldest boys, Joey, saw a need for batteries in the area. So, after he delivered
The Importance of Retorquing Lug Nuts Correctly
So, you just replaced your customer’s tires with some brand-new ones. That’s great! But you may be overlooking something a bit unconventional. There is a step that tire dealers might skip following tire installation or repair. In this Tire Review Continental Tire Garage Studio video, we discuss what that step is and what lug nuts