Customer service expert Bill Haas will present “Service Selling Skills – Close One More Job,” a free live online class, on Sept. 10.
The class is designed to teach front counter staff and service techs how to make customers feel comfortable with repair purchases, improving customer relations and helping to sell more parts and services.
In this course from Automotive Video Innovations (AVI), Haas emphasizes the importance of good customer service skills and shop relationships to make the customer feel at-ease about purchasing necessary maintenance. Techs and counter staff will learn how to overcome customers’ initial insecurities to build customer satisfaction, reduce comebacks and increase the bottom line.
This free course will provide details on how to:
• Sell to Generation X and Millennials
• Use media tools to improve sales
• Overcome sales obstacles
• Improve internal communication
• Measure performance
For more information, go to AVI’s website here.
