ASA Automotive Systems and ClearMechanic, a developer of automotive repair visual explanation technology, have partnered to offer mobile applications, illustration content and web-based tools to help auto repair centers.

The integration of ASA software and ClearMechanic, according to the companies, “gives auto technicians the tools to ‘visually explain’ repair recommendations to customers with real-time photos, videos and expert illustrations.  

“Technicians can attach photos of the necessary repair on a customer’s vehicle and associate it with expert illustrations, along with the explanation of why the work is needed, and electronically communicate the information to the customer via email,” they said.
 
Images and illustrations are stored in ASA’s database for future reference, making subsequent follow up on declined services even easier, the firms said, allowing tire dealers and service shops to send customer reminders with the images associated with a declined service, along with a work estimate.  

“Adding this functionality to ASA’s software brings the ‘wow’ factor to auto repair,” said Ken Halle, president of ASA Automotive Systems. “The trust and confidence repair shops are able to build with their customers by showing photos and video of problem areas is invaluable, with email or text and with close to 50% of the cell phone users now having smartphones, auto repair shops can communicate with their customers on their mobile devices.”