Loaner Vehicles: Drive Revenue, Customer Satisfaction
If managed efficiently, loaner vehicles can impact your business in many positive ways leading to higher sustained revenue.
Exec. Interview: Continental Tire Talks Customer Centricity
Continental has set its sights on becoming the leader in digital tire solutions by 2030, with its dealer customers at the core of its innovation.
Free Panel on Digitalizing In-Store Experience is Feb. 17
The panel will review the acceleration of online and virtual business and discuss strategies to help dealers overcome digital roadblocks.
What’s Treading, Ep. 9: Communicating with Customers [Audio]
We talk with our Top Shops about how they handle communicating with customers, setting appointments and ways they make the customer experience positive and memorable at their shops.
Selling Smart: How Fit Is Your Customer Service?
Just like physical fitness, there are many aspects to managing the well-being of a customer service effort.
Think Outside the Box to Cement Customer Loyalty
Make “winning over” customers a priority for your dealership in 2020 and give them compelling reasons to return.
ASA Automotive Partners with OpenBay on AI-Powered Customer Engagement Tools
ASA Automotive Systems is adding AI-powered customer engagement tools to its TireMaster software for the automotive services industry.
J.D. Power Study: Focus on Service Processes Increases Customer Satisfaction
Satisfaction scores tend to increase when aftermarket service advisors perform consistent service processes, the inaugural J.D. Power 2019 U.S. Aftermarket Service Index Study found.
What a Customer-Focused Culture Really Means
Pinnacle Performance Training’s Steve Ferrante details what we can learn about customer service from Myron Boncarosky, Virginia Tire & Auto’s founder.
Goodyear Honored on Newsweek’s 2020 List of America’s Best Customer Service Companies
Goodyear Auto Service has been named to Newsweek’s 2020 list of America’s Best Customer Service brands in the Automotive Repair category.
