Discount Tire Invests in Fleet Customer Experience
Using InMoment’s XI Technology to implement touchpoint surveys, Discount Tire will check in with new fleet customers regarding initial experiences in becoming a customer, measure experiences over time and field exit surveys when a customer decides to end a fleet relationship.
Using Data to Enrich the Customer Experience
Attaching data or a number to a vehicle’s service record adds a level of transparency to the discussion, and moves it from an “opinionated upsell” to a true, fact-based service need.
A Digital Tire Wall? Tire Pros Revamps Customer Experience
Tire Pros unveiled how it sees the business trending in its “Showroom of the Future” products, which dealers experienced for the first time during the group’s annual Dealer Conference from Oct. 12-14 at the Gaylord Opryland Resort & Convention Center in Nashville, Tennessee.
Offer a better customer experience of ownership
Dealers can improve their profitability while also helping customers get more for their money.
Top Shop Tip: Creating the Best Customer Experience
Kim Sigmon of Community Tire Pros shares how his shop hires people who are “all about the customer experience” and why that matters in this week’s Top Shop Tip, presented by Coats.
Customer Experience in TPMS Service
TPMS service can be met with resistance from a driver for a number of reasons, but use these situations to teach the customer and help ease their pain.
ASA TireMaster Shops Continue To Enhance Operations And Customer Experience Through Technology
TireMaster shops have gone digital with tools powered by Bolt On Technology, creating a more efficient and productive shop, according to the company.
Sam Rusenovich Joins Brake Parts Inc as Director of Customer Experience
Brake Parts Inc. (BPI) announced that Sam Rusenovich has joined the company has its director of customer experience.
Raben Tire Offers Enhanced Customer Experience
Raben Tire has announce the launch of their Customer Fulfillment Center (CFC) in Evansville, Indiana.
HiQ Uses Female Marketing Team for Improved Customer Experience
Iffy. Rip-off. These are but two words used by women to describe the experience of taking their vehicle to a garage, as HiQ recently discovered. Using statistics from online researcher OnePoll, the fast fit network found that some 70% of women believe they receive dishonest and untrustworthy service when they visit a garage. The HiQ-commissioned