Free Webinar: 5 Little Known Ways to Win New and Secure Repeat Customers
The online and offline worlds are colliding. Customers carry pocket-sized computers everywhere they go, but that doesn’t mean that face-to-face interactions in the shop aren’t just as important as those online. Register now for this free Tire Review webinar to learn some best practices for interacting with your customers online and offline to create a
Trends in Online Customer Reviews: Dramatic Shifts in Online Visibility Impact Tire Dealers
Over the last couple of years, some significant changes in consumer behavior regarding researching retail sources of everything – including auto service – have left some tire dealers behind because they were not paying attention. Luckily, it is easy to catch up.
Tire Dealer Perspective: Navigating Customers Through the UHP Tire Segment
The name of the game is making money, but when working with customers in this segment, Jessica Palanjian Rankin, vice president of Grand Prix Performance, points to a more important sales pitch.
Video: Build Customer Relationships Using Shop Software
Doing the little things now to make your customers happy will solidify your relationship and keep them coming back to your shop time and time again. Doug Kaufman breaks down what customer satisfaction is and some key tricks to make their experience great.
The Most Important Element in Gaining Customer Loyalty for Your Tire Business
Many tire and auto service businesses fail at this critical component, but with a few tweaks, you can rise to the occasion.
Pep Boys Expands Tire Installation for Amazon.com Customers Nationally
Pep Boys has announced that it will take its Amazon.com Ship-to-Store tire installation national.
Goodyear Introduces ‘Roll,’ A New Tire Shopping and Installation Experience
Roll by Goodyear is a new tire installation and shopping experience designed for the modern customer.
Tire Shop Retail: Designing Your Store for Better Customer Interactions | Part 3
Long outdated are the days where your employees interact nose-to-nose over a counter. Now, showroom design supports a more customer-driven retail expereince.
Top Shop Tip — How to Exceed Your Customers’ Expectations
Gerry White, general manager for Bay Area Goodyear in the Baltimore area, shares how she and her staff continue to fulfill customers needs and go above and beyond their expectations in this week’s Top Shop Tip, presented by Coats.
Firestone Sweepstakes Brings OTR Customers to the Indy 500
The grand prize winner of the “Firestone Off-the-Road to the 2019 Indy 500 Sweepstakes” will receive round-trip airfare for two, hotel accommodations for three nights and two tickets to the 2019 race.
