City Fires Tire Manager in Scrap Tire Investigation
Austin, Texas, officials formally fired the former manager of the city’s tire disposal program as a criminal investigation of the manager’s actions has heated up. According to the Austin American Statesman, a city investigation found the manager had violated conduct standards by allegedly giving $40,000 to the owner of Vic’s Tire Service, the company contracted
AskPatty.com Adds Customer Satisfaction Research to Dealer Offering
Taking its training, certification and marketing program for tire retailers and service centers to a new level, AskPatty.com has launched a new "mystery shopper" element to its offering. AskPatty.com and BestMark Inc. formed a strategic alliance to provide car dealerships, tire dealers, collision centers, automotive service and repair centers with additional measurement tools to improve
New Under Axle Jack From OTC
OTC released its new 27.5-ton Under Axle Jack (P/N 5092). The air-powered jack features robust design architecture and many ergonomic features that maximize productivity and technician safety, says its maker. The jack is designed for lifting loaded trailers, buses, and other Class 7-8 vehicles. It features a completely sealed piston, which reduces the likelihood of
Web Sales Potential Greater than Thought Says E-Tailer
According to Delticom, the number of potential online tire purchasers is much higher than many experts previously thought. The online retailer has drawn this conclusion from the results of its “Reifen Online 2010” survey of 1,001 German motorists, which was conducted by renowned survey organisation Forsa. Forsa survey revealed as many as a third of
New Vehicle Inspection ‘Playbook’ Available
Implementing and managing a vehicle inspection program at your shop can be one of the most difficult, yet profitable, initiatives a shop owner can undertake. From the owner to the technicians, everyone in the chain carries their own baggage when it comes to vehicle inspections and checklists. Mighty Auto Parts has written “The Vehicle Inspection
Tire Warehouse Opens New Massachusetts Location
Tire Warehouse opened its newest location April 11 in North Adams, Mass., bringing the company’s total to 788 active locations across its multiple brands. “We are very pleased to now have 13 Tire Warehouse locations in Massachusetts, as an added convenience to our customers,” said Joseph Tomarchio, Jr., executive vice president of store operations. “We
Women In the Marketplace
[Editor’s Note: The following is an except from the soon-to-be-published “Influence: How Women’s Soaring Economic Power Will Transform Our World for the Better” by Maddy Dychtwald with Christine Larson. While most of this passage deals with auto dealers, there are plenty of lessons for tire dealers.] Start Your Engines: Transforming the Automotive Industry You don’t
Stay Up to Date on Safety Cage Regulations
Truck tire service, especially the inflation process, can be dangerous or even fatal if not performed according to proper procedures. Due to the number of accidents associated with tire inflation, OSHA now mandates that all truck tires be inflated in an acceptable restraining device. The safety requirements for such devices, commonly called tire inflation safety
Reassuring and Serving Customers Suffering From Sticker Shock
There was never a doubt in my mind that I would own a BMW one day. Call it fate, call it kismet, karma…whatever. I’ve had my eye on that propeller badge since infancy and nothing could stop me from buying that car. Well, almost nothing. I put off ownership of a small BMW for years
Tempting Incentives Give Customers a Reason to Return
Telling a tire dealer he or she needs great customer service to make their business thrive is simply stating the obvious. Successful dealers already have systems put in place to ensure their staff treats customers well, and that’s great for any business. But in the quest to keep customers coming back again and again, sometimes