Since Philip Biscan took over the business from an old family friend in 2018, he’s grown Van’s Tire Pros of Alliance from five employees to 11; from two bays to seven, he says.
The Rockhills have sustained their shop’s reputation of fast, friendly and reliable service, even when the pandemic has made business less reliable.
As the automotive industry evolves, Bryan says he intends to grow with it, with plans to break ground on an 8,600-sq.-ft. building on the same property as the current shop.
The culture at Park Tire is such that employees are treated like family, which boosts employee morale and productivity, sharpens their focus and fosters a spirit of cooperation.
Steve and Andrew Brock, the father-and-son team who co-own Big Rapids Tire, run their shop by consistently “doing the right thing.” Steve says he knows the face of nearly every customer who walks through his doors.
Robert Duckworth turned around Tire Outlet’s Palatka location, making it one of the 12-store dealership’s most profitable, with a lot of elbow grease and a focus on operational efficiency.
One could say that Ronnie Lefevers’s reverence for all things tires, and appetite for success at a young age, laid the foundation for the Tires Plus dealership he runs today.
Since taking the helm of Beasley Tire Service, Bob Beasley has expanded the company under his father’s customer service motto, “we make it happen” for the customer.
Eric and Allison Smith distinguish themselves as the most neighborly shop in the LaPorte, Indiana, area.
Joe Mullaney says independent tire dealers have a leg up over the big box stores when it comes to choosing their direction.
Craig Bruneel, owner of 11 Bruneel Point S Tire & Auto Service stores in Idaho, takes pride in creating an environment where employees feel like they are working for the Bruneel Point S family.
Bob and Debbie Shanahan, owners of Dupage Tire & Auto Center, started their business in an abandoned Woolco Service Center; now, their eight-bay shop in Lombard, Ill. finds success with customer service at its core.