New TIA HR Benefit Discussed in May 2 Webinar
TIA has added a new member benefit: discounted HR and payroll services from XcelHR. The new program offers small and mid-sized businesses a suite of bundled services including payroll, benefits, workers’ compensation, HR consulting and compliance with government regulations through a single source. In coordination with this new member benefit, TIA is hosting a
Dude, From the Blimp, Nuthin’ But Net
You may have already heard of Dude Perfect, a group of otherwise perfectly normal dudes who like to mess around with basketballs. More specifically, mess around with impossible-to-believe trick shots they practice, execute and video tape to share on YouTube. Over two years, Dude Perfect has pulled off 99 oddball shots, from trampolines, off scoreboards,
Bridgestone Pulls Retailer Programs Under One Umbrella
Bridgestone Americas has consolidated all of its U.S. independent retail tire dealer programs into one: the Bridgestone Affiliated Retailer Nationwide Network. The new program combines the tiremaker’s current Affiliated Dealer, TireStarz and Family Retail Dealer programs under one umbrella encompassing more than 2,500 locations across the U.S. “We’ve listened to our customers and designed one of
Calif. Dealer Joins Female Friendly Ranks
Lloyd’s Tire Service, in Santa Cruz, Calif., is the most recent tire dealership to have received AskPatty.com Female Friendly tire dealer certification.As part of the process, Lloyd’s employees completed an extensive training and certification process focused on how to best serve women. "When my grandfather opened the doors here in 1940, most of his customers
The Power of Assessing Power Steering Complaints
Steering complaints can be among the most difficult to diagnose, so let’s take a look at how we can leverage better diagnostics to become more efficient and effective.
Dealer Donates $50,000 to Breast Cancer Research
Cincinnati area tire dealer Tire Discounters is donating $50,000 to the Breast Cancer Research Foundation. The donation came from an October promotion effort by Tire Discounters stores to raise breast cancer awareness to garner donations to support research. The tire dealer agreed to make a donation based on sales for the month. “Tire Discounters is
AskPatty.com Partners to Offer Dealers Call Tracking, Monitoring
AskPatty.com has partnered with ContactPoint to provide marketing tracking assistance to AskPatty.com certified female friendly vehicle, tire and service retailers. Under the deal, all 1,000-plus AskPatty.com Certified Female Friendly businesses will be able to use ContactPoint’s LogMyCalls product to determine how many customer calls are being generated by their AskPatty.com listings and other advertising and
Wisconsin Dealer Does ‘More Good’, Gets ‘More Good’ Honor
a new award to annually honor one of its dealers for outstanding service to their community. The first-ever winner of the Put More Good On The Road Award was Olson Tire & Auto Service of Wausau, Wisc.. Announced earlier this week at the Goodyear Dealer Conference in Orlando, Fla., the honor included a crystal plaque
Your Business’ Spokesperson: Putting Your Face and Voice to Your Brand
Anyone who has been around our industry more than just a few years has seen how dramatically customer interaction has changed. Tire specifications, features, ratings, prices – they’re available at everyone’s fingertips. People can literally buy tires and have them installed without leaving their house. A few years ago I saw a customer use his
10 Surprisingly Common Examples of ‘Business Poison’ to Avoid
Every tire dealer talks about customer service, but how well do dealers design customer service programs that build their business? When you review all of the things that contribute to the success of a dealership – products, marketing, price and more – customer service is the only one that begins and ends with and can