2012 Top Shop Finalist: Duxler Complete Auto Care
Maintaining a mom-and-pop shop atmosphere at a 21st century business is tough enough. But maintaining a 1950s-style full-service gas station in 2012 is virtually unfathomable. The concept, however, wasn’t beyond the creative entrepreneurial mind of Glenn Moak, who bought out Duxler Complete Auto Care in Evanston, Ill., in 1983. Four years ago, he instigated Duxler’s
Ontario Dealer Group Adds Pair
Orangeville, Ontario’s Tire Discounter Group Inc. has added two new associate members, RNJ Tire of Pickering, Ont., and Performance Tire Discounter of Oshawa, Ont. "We are delighted these dealers have joined Tire Discounter Group," said Richard Bender, TDG director of business development. "There were certainly lots of options available to them in today’s marketplace, and
TIA Webinar Highlights HR Consulting Service
The next installment in the Tire Industry Association’s "Business Management Webinar Series" features a presentation hosted by XcelHR. On Wednesday, Sept. 19 at 1 p.m. Eastern time, XcelHR will detail its "Ask Laurie" program, which is a free HR consulting service offered to all TIA members. To register for the free webinar, visit http://tinyurl.com/tiaweb0919. The
Hit The Road, Jack
"…AND ANOTHER THING…!" I held the telephone receiver away from my ear. The annoying voice on the other end belonged to Beefus Rube, a long-time customer who loved nothing better than giving someone a piece of his mind that he couldn’’t afford to lose. In our case, no matter what type of service we performed
Communication, Adaptation Key to Florida Dealer’s Success
McGee Auto Service and Tires began as a small local tire dealership in Lakeland, Fla., but with four decades of quality products and vehicle service mixed with exceptional customer service, the family-owned business quickly turned into one of the top automotive and tire retailers in central Florida. It started in 1974 when John McGee purchased
Morgan Stanley: ‘Cannot Think a Recovery is Imminent’
The latest RMA-produced U.S. tire market shipment figures do not suggest any kind of immediate recovery is on the horizon. According to financial analysts who trawled through the figures, despite the fact that the comparison period wasn’t particularly strong, the market was down 1.5% year-on-year in June. Commercial vehicle tire shipments saw an even sharper
Ohio Retailer Opens Latest Store
Cincinnati-based Tire Discounters opened its newest Ohio location in nearby Groveport. The new Tire Discounters store has eight service bays and 10 employees, and offers a range of tires as well as wheels, shocks and struts, brakes and maintenance services. "We are looking forward to serving the needs of the Groveport community,” said Jamie Ward,
TBC Again Joins Alex’s Lemonade Stand Cancer Effort
The annual Alex’s Lemonade Stand Foundation drive has kicked off, and TBC’s retail stores – Tire Kingdom, NTB, Merchant’s Tire and Auto Centers, and Big O Tires – locations are helping raise funds to fight pediatric cancer. Customers at any of those retail locations who donate $5 or more during the month of July will
Take a Deeper Look at Competition With Market Data
Staying a step ahead of the competition is just one of the many challenges that business owners face. But trying to figure out how the competition is attracting customers and setting their prices can be an overwhelming task to manage on your own. In 1997, David Swan created InteliChek, a data collection agency specializing in
Emotional Engagement is the Key to Customer Loyalty
In the November 2011 issue of Tire Review, I wrote about how Amazon.com has become a world-class customer service organization by properly balancing the functional and emotional elements of the customer experience (to review, click here). In this issue, we’ll explore emotional engagement further and review what you need to do in order to create