Servicing the Customer
You’re in business to make money. And just how to do you make money? By selling tires and performing undercar work? No. You make money by providing customer service. Satisfied customers translate into bigger profits. Customers crave honesty, and they seek out companies that maintain commitment to customer service. In fact, you might do better
Goodyear Gadsden Plant Plans to Expand
(Akron/Tire Review – Birmingham News) Goodyear Tire and Rubber Co. will begin construction next week on a 204,000-square-foot expansion of its 78-year-old plant in Gadsden, Ala., which company officials say will keep it operating for years to come.
Marangoni Lands in Shanghai, Eyes China Retread Market
(Akron/Tire Review) Marangoni Group has opened a branch office in Shanghai, with an eye to opening new tire and retreading system production and sales in China.
Back In Time: Retro Vehicle Styling Gaining Speed While Savvy Dealers Profit
Retro Vehicle Styling Gaining Speed While Savvy Dealers Profit It’s the middle of summer, and everywhere you turn, there’s a car show or cruise happening that attracts owners of hotrods, streetrods and classics. The baby boomers are pouring untold millions into this market segment. Earlier this year, several 1969 Camaros went ‘on the block’ at
Nitrogen; Balancing Compounds
Nitrogen Tire Fill: Education Balances Claims With Reality Since 1967, the question of filling tires with nitrogen has captured the imagination of tire scientists and tire dealers alike. Here’s what we know: Nitrogen exceeds oxygen in better air retention because nitrogen diffusion through the sidewall is 30% to 40% slower than oxygen. Result: nitrogen maintains
BFNAT Plant Pay Plan Rejected
(Akron/Tire Review) Workers at Bridgestone/Firestone North American Tire plant in in La Vergne, Tenn., firmly rejected a new contract with the tiremaker, bringing questions about the future of the truck and passenger tire plant.
Galgo Focuses on Lean and Mean Organisation
(Staffordshire, U.K./Tyres & Accessories) In the course of the past years there has been but one important process that has dominated developments in the European pre-cured retreading market: suppliers from outside of Europe are finding it more and more feasible to claim a growing market share to themselves.
Paper Tiger: Tackling Image Problem Takes Real Teeth, Not Tax Boondoggle
All I can say is: Be careful what you wish for. We’ve all heard tales of consumers being ripped off by auto repair shops. TV news shows and other media have done their watchdog best to uncover unscrupulous shops, especially during sweeps months. Many consumers see those hyper-hyped “Eyewitless News” exposes and automatically lump all
Dealer Upset at Radio Show Statements
(Akron/Tire Review) [Editor’s Note: This is a copy of an e-mail sent by Texas tire dealer Jerry White to Doug Berman, producer of the Car Talk radio program broadcast nationwide via National Public Radio and hosted by Tom and Ray Magliozzi. It is regard to comments made by the hosts during the show earlier this week.]
OE’ Means ‘Odd Equipment’: Watch for Unusual Bolt Patterns, Offsets as New Models Roll Out
Watch for Unusual Bolt Patterns, Offsets as New Models Roll Out New rides are hitting the streets, so hold on tight while we try to decipher the latest OE changes that affect our lives – both in terms of profit and frustration. First up is the most controversial – the new Jeep Wrangler JK, which