As a manager or businessowner, your words are more powerful than you may think. Words can be weapons,delivering psychological blows to their targets. And wounded employees tend todwell on their injuries rather than put effort into doing a good job.

On the other hand, words canalso cheer the spirits and lighten the load of employees as they work,ultimately creating a successful, profitable company.

You set the tone in yourdealership as a visible standard for behavior. Over time, the stress and strainof handling daily crisis situations and attending to bothersome details cannudge even the nicest manager into some bad verbal habits.

To measure your word power,consider how often your employees hear the following comments:

“What you do is important.”

“That’s a great idea.”

“You deserve a nice longlunch.”

“I always have time foryou.”

“I understand.”

“You’ve been working hard.Take a break.”

“Good job.”

On the flip side, considerhow often your employees hear the following:

“Don’t let anyone see ituntil I check your work.”

“I don’t have time to talkabout it.”

“I’ll tell you what to do.”

“There are people standingin line for your job.”

“Keep your personal problemsat home.”

“Personally, I never take abreak.

You may be surprised at howperformance, productivity and attitudes improve with a little positive feedbackand encouragement.

– Source: Tire ReviewBusiness Toolbox