Business

Latest in Business

In 1966, an ad in the newspaper and a $1,500 loan helped a country boy from Oklahoma find work running an Esso service station...Read More

In my October 2015 article “A Winning Workplace,” I wrote about the importance of employee engagement and creating an organization that top talent...Read More

The Terminology In order to understand the issues, we first need to define the terms. According to the American Psychological Association, sex is defined as...Read More

Whether your employees work directly with customers or in the service bay, they may come into contact with sensitive, competitive information that they could...Read More

Read more posts from the Business category

In my October 2015 article “A Winning Workplace,” I wrote about the importance of employee engagement and creating an organization that top talent...Read More

When it comes to dealing with objections, most service advisers shut down as soon as the customer says, “It’s too much money,” or “I’d...Read More

What would one more visit per year from your best customers mean for your shop? Let’s say you have 100 current customers and the...Read More

We all know that there are many things you can do when it comes to customer retention. Follow-up calls, sending out service reminder notices,...Read More

As is true with the top techs, the top service advisors in America need a number of tools in order to succeed. Here’s a...Read More

The key to running a better shop is improving customer service and employing a motivated, professional team, with strategic leadership as the foundation. Strategic or...Read More

The only ticket to growth is freedom. The only ticket to freedom for an entrepreneur is a team you trust to follow your business...Read More

Benjamin Franklin once advised tradesmen that “time is money.” While much has changed over the past two and a half centuries, this idea still...Read More

Read more posts from the Sales/Customer Service category

In a world where more than 80% of prospective consumers will see your ad but still look you up online before calling or visiting...Read More

Going online for any service is the new norm with almost every consumer owning a smartphone. With today’s technology, information can be accessed almost...Read More

Do your uniforms look like every other shop in the area? Does your waiting room look the same? Do your advertisements look exactly like...Read More

If you truly plan on having an effective presence with your website and social media, video cannot be ignored. As reported in January 2015,...Read More

While it’s common knowledge that smartphones, tablets and other mobile devices are gaining in popularity, the actual statistics may come as a surprise. Currently, more...Read More

While a mobile-friendly solution is a must, how can you decide between a separate mobile site or a responsive site? Holly Biondo, marketing coordinator...Read More

When it comes to advertising, strategies are endless, mediums are constantly changing and advice is often conflicting. Doing something is better than nothing – results...Read More

With all that a quality marketing program entails – advertising, social media, public relations and more – doing it right is a big commitment. Tire...Read More

Read more posts from the Marketing category

Are you one of the millions of Americans who hasn't filed (or even started) your taxes yet? With the April 18 tax filing deadline...Read More

Compiled annually by the IRS, the "Dirty Dozen" is a list of common scams taxpayers may encounter in the coming months. While many of...Read More

Are you paper rich but cash poor? A business can be profitable on paper, but bankrupt in real life – if you don’t manage...Read More

The Internal Revenue Service and Free File Alliance have launched Free File with many changes and updates for 2016. In 2016, there are 13 tax...Read More

Can you point your company in the direction of financial success, step on the gas, and then sit back and wait to arrive at...Read More

In the October issue of the Virginia Automotive Report, Terry Westhafer of Central Tire Corp. in Verona told of his personal account of a...Read More

Whether you file as a corporation or sole proprietor here's what business owners need to know about tax changes for 2015. Standard Mileage Rates 
The...Read More

Even if a business chooses to purchase equipment, rarely do they purchase it with cash. In fact, whether leasing or buying, “seven out of...Read More

Read more posts from the Finance category

While conducting reference checks on potential employees is a sensible way of managing your business risk, employers must carefully follow legal limits on the...Read More

Managing difficult employees and holding them accountable in a litigation-happy environment often feels akin to walking a tightrope while wearing a blindfold. And while...Read More

Payday. While it is music to an employee's ears, payday presents logistical and legal challenges for your company. One of the chief challenges is ensuring...Read More

The first time you learn of an employee’s complaint probably isn’t the day your company is served with a lawsuit. In most cases, the...Read More

Human Resources is often so intimately involved in the day to day operations of a company that a lot of employers wonder if they...Read More

This article has a strange title, right? Your employees aren’t like a faucet. My dad always used to say that. It wasn’t a concept...Read More

Landing a job takes perseverance, diligence, and careful planning. A critical component on the road to landing your dream job in the auto career...Read More

Let’s face it, ours is a very dynamic industry. Vehicles are constantly becoming more technical and customers ever more demanding. For this reason, individuals...Read More

Read more posts from the HR category

The Terminology In order to understand the issues, we first need to define the terms. According to the American Psychological Association, sex is defined as...Read More

Managing difficult employees and holding them accountable in a litigation-happy environment often feels akin to walking a tightrope while wearing a blindfold. And while...Read More

The Internal Revenue Service and Free File Alliance have launched Free File with many changes and updates for 2016. In 2016, there are 13 tax...Read More

You’ve worked hard to keep your business running. The last thing you need to worry about is an incident ending your business because you...Read More

The Patient Protection and Affordable Care Act of 2010, in concert with the enactment of the Health Care and Education Tax Credits Reconciliation Act...Read More

"You’re either at the table or you’re on the table.”I recently heard this quote and realized that it does a great job of summing...Read More

You probably didn’t hear or think much about the Energy Independence and Security Act of 2007. I certainly didn’t give much thought to how...Read More

t concealed firearms are prohibited on the property. Notices or signage should clearly define the type of weapons that are prohibited on premises since...Read More

Read more posts from the Legal / Regulations category

Are You Ready for Looming October Deadline? Click here to read 3 Tools for Retaining Millennials Click here to read Disney’s $1 Billion Bet on a Magical Wristband Click...Read More

In today’s cut-throat business climate, the pressure to generate profits quickly is often unrelenting and intense. From accommodating anxious stakeholders and contending with new...Read More

Tire Review and KeyBanc Capital Markets Inc. in Cleveland are working together on a monthly survey of U.S. tire dealers to gauge real-world factors...Read More

The U.S. economy continued to send mixed signals in March 2015. Recent revised data from the U.S. Bureau of Economic Analysis showed that in...Read More

Pick your cliché. If it’s too good to be true, it probably is. You get what you pay for. When it comes to web-hosting...Read More

Best Advice: Listen More Than You Talk Click here to read The Next Level: Understanding the Costs of Business Growth Click here to read Palaces of Consumption or...Read More

NHTSA recently released two new studies that show that while the nation’s decades-long campaign to combat drunk driving continues to make roads safer, the...Read More

Tire Review and KeyBanc Capital Markets Inc. in Cleveland are working together on a monthly survey of U.S. tire dealers to gauge real-world factors...Read More

Read more posts from the Better Business Insights category