In this episode of What’s Trending with Tire Review, presented by AAPEX, Steve Ferrante delves into what makes a successful sales process.
Steve Ferrante, CEO of Sale Away LLC and the producer and host of Pinnacle Performance Training, explains the keys to a successful sales process in the latest episode of What’s Treading with Tire Review.
Sponsored content: If you don’t measure your employees performance at the point-of-sale then you can’t manage it and improve performance. Ultimately, your business loses sales and profits, stifling your business’s growth.
Many tire and auto service businesses fail at this critical component, but with a few tweaks, you can rise to the occasion.
In my work, I provide training and consulting services to tire dealerships across the country. I also provide training based on what we hear when recording and monitoring inbound calls and customer interactions.
There is no doubt that a well designed and effectively executed sales and customer service training program can dramatically improve the results of your tire and auto service business.
Steve Ferrante, Tire Review’s Selling Smart columnist since 2010, has announced the launch of the new Pinnacle Performance Training website for tire/auto service business employee training.
Meet Tire Review columnist and sales and customer service training expert Steve Ferrante on Tuesday, Nov. 1 from 1-3 p.m. and Wednesday, Nov. 2 from 11 a.m. – 1 p.m. at Tire Review’s SEMA Show booth (# 41078). Ferrante is the CEO of Sale Away LLC and the producer and host of the highly-acclaimed “Pinnacle Performance
If you’re familiar with my Pinnacle Performance Training or you’ve been reading my columns in Tire Review over the past several years, then you know my focus is on success – creating a winning sales, customer-service and workplace culture that both differentiates and elevates independent tire and service businesses above and beyond the competitors. But
Any sports coach worth his whistle will tell you that you must first learn, practice, and master the fundamentals if you’re going to be truly great in your sport. That same philosophy is true of your tire business: your sales and service team needs to learn, practice, and master the fundamentals of customer service if