Doing the little things now to make your customers happy will solidify your relationship and keep them coming back to your shop time and time again. Doug Kaufman breaks down what customer satisfaction is and some key tricks to make their experience great (Sponsored by Manager SE from Mitchell1).
Joe Keene of Babcox Media speaks with Hunter Engineering service rep Rick Marzen about Hunter’s premium center-clamp Maverick tire changer.
Joe Keene, automotive content video producer at Babcox Media, speaks with Hunter Engineering service rep Rick Marzen on Hunter’s premium center-clamp Maverick tire changer and runs through a demonstration of a typical low-profile sidewall procedure.
This video is sponsored by Hunter Engineering Co.
Wheel speed sensors don’t just read wheel speed – they detect subtle movements to enable all sorts of convenience and safety features.
In Part II of this interview, Dan talks about how tire tread patterns have influenced golf ball design, and vice versa.
Jerry Conroy shares insights into his career trajectory, the evolving landscape of the company’s aftermarket operations, and its commitment to innovation and sustainability.
In Part I of this interview, Dan discusses successfully bridging the worlds of tires and golf balls into one premium branding experience.
Hiring a marketing firm won’t automatically bring in more business – it can lose you money if you don’t take proper steps.
We learn about sustainability strategies and new products, drive a Freightliner all-electric eCascadia Class 8 truck, and take a few hot laps around the track.
The LT segment is complex, with different customer priorities and use cases to consider.
John Cox, head of retread truck tires Americas, discusses retread market trends in 2024 and the importance of tire dealers advising their fleet customers on the benefits of retreading.
