Jack Welch’s Six Deadly Sins of Leadership
As my Pinnacle Performance pupils well know, there are many elements that make up an effective “Winning Team” culture. Of these, the most important is effective leadership that leads by example, supports and manages effective team member behaviors, and drives morale and motivation. For a reverse perspective, below is an excellent article from Jack and
2013 Marketplace Fairness Act Would Require Online Sales Tax
According to the latest version of the Marketplace Fairness Act, introduced Feb. 14, online sales would be taxed at the same rates those items are taxed in stores. The proposed federal law aims to close the loophole that lets online sellers like Amazon.com avoid charging sales tax in states where they don’t have any physical
The Future of Digital Media
Know where the digital marketplace is heading in order to create the ideal plan for your shop.
Bosch Adds Android Version of Parts App
Bosch has now released an Android version of Vehicle Part Finder app, which was issued earlier this year for iPhones. The Vehicle Part Finder app includes information on Bosch spark plugs, wiper blades, oxygen sensors, fuel pumps, battery chargers, air management sensors, gasoline fuel injectors and glow plugs for vehicles operating in the U.S. and
Emotional Engagement is the Key to Customer Loyalty
In the November 2011 issue of Tire Review, I wrote about how Amazon.com has become a world-class customer service organization by properly balancing the functional and emotional elements of the customer experience (to review, click here). In this issue, we’ll explore emotional engagement further and review what you need to do in order to create
ACDelco Starts New Winter Promotion
ACDelco launched a new winter promotion that rewards tire dealers and service shops using ACDelco parts. The "Rev It Up With ACDelco" promotion runs through Feb. 29, and offers: • Shops spending $1,000 on eligible parts and achieving a 20% year-over-year increase in purchases receive a $50 Amazon.com gift card • Shops spending $2,000 on
Are the Tax-Free Days for Online Sales Over?
The Senate is now considering a bill that would allow states to collect sales tax on purchases made over the Internet. Tire dealers in certain states have long complained about losing sales to online options because of the sales tax differential. If passed and signed into law, the bill would enable states to collect an
TIA Touts Strong GTE Seminar Schedule
TIA’s expanded Global Tire Expo (GTE) educational sessions include Green@Noon, TPMS@10, Truck Tires@10, Tires@2 and Management@4.
Huge Differences Even Among Affluent Consumers
(Marketing Daily) – Hard to believe, but back in 1977, if you made $40,000 a year, you were affluent. Of course, that was 35 years ago, when "Star Wars" episode IV led at the box office, "Laverne and Shirley" was a top TV show, and the gotta-have automotive technology was CB radio. Okay – maybe
It’s Not All About Tires at Bridgestone
I love gadgets, but certainly don’t consider myself a geek. My "geekiness" ended when I bought my first real stereo and could finally stop wiring leftover Radio Shack speakers to an aged hand-me-down hi-fi from my grandparents. While I am not totally inept, I leave the uber-tech stuff to my two boys, who are far