Good First Impression
Good First Impression Phone Skills, Being Attentive and ‘Smiling’ Can Win Over Customers I had a plumbing problem at my house and decided to repair the problem myself. I took the sink apart and proceeded to The Home Depot. I found the plumbing department and rummaged through the bins for about 15 minutes for the
Fun in The Sun
What’s wrong with heading to Cabo San Lucas, Mexico, in the middle of February? Absolutely nothing as far as Tire Centers Inc. (TCI) is concerned.TCI held its sixth Great Escape incentive trip, this time in the Mexican resort town Feb. 17-21. In total, 121 dealer couples were able to attend.
The Teeter-Totter
The earth stopped rotating on its axis Jan. 22. Time stood still. Sub-zero Ohio went sub-tropical. Animals spoke. Athletes rejected gazillion dollar contracts. Tiremakers turned away mass merchants. In an unbelievably lucid legal moment, a judge threw out a frivolous lawsuit that claimed McDonald’s food caused health problems in two well-overweight New York girls. U.S.
Time To Grow: New Home, New Products, New Focus Mannino Says Now is The Time
A year ago this month, Gaetano "Guy" Mannino, 45, became president and CEO of Pirelli Tire North America, and in a whirlwind 12 months he has reshaped Pirelli’s presence in North America. New headquarters and automated manufacturing in Rome, Ga., have given PTNA a fresh start. The end of its alliance with Cooper gave it
Half a World Away
Like his American counterparts, Tire Town Komaoka store manager Yuji Asuke puts in long hours – 12 to 14 Monday through Saturday. But unlike many one-store American dealers, Asuke pulls in $1.3 million in annual sales with just himself and two other full-time employees.
Industry Report
‘A Transformational year’
Serving the Servants: Hard Work and Supplier Support Can Bring In The Business
Serving the Servants Hard Work and Supplier Support Can Bring In The Business In one of his TV commercials, a Northeast Ohio tire dealer tells a story about a customer who completely abuses his vehicle. The customer is always "tromping on the accelerator," and he "probably is always on the brakes," the dealer laments. The
That First Step
It’s been another tough year for the economy and the tire industry. All you have to do is look at tire shipments. Dealers I’ve spoken to tell me their businesses are up one month and down the next. Consumer confidence appears to be on the same roller coaster.
Virtually Trained
Virtually Trained Different tactics may be the key to training in the tire industry. Within the tire industry, most dealers will say there’s a serious need for training. Either training on new equipment or products, or training for continuous improvement. Rare is it that a dealer feels he knows everything there is to know
TIA Has a Solid Plan
Throughout history, humans have turned tragedy into triumph. We mourn and move forward, learning from our missteps and finding better, safer results. The Hindenberg disaster gave us safer air travel and a new industry – airlines. Titanic’s fate gave us safety procedures employed on cruise ships to this day. 9/11 has tightened travel security. Yes,