Loaded Calipers
Caliper replacement is often the best course of action to ensure that a braking system will perform at an optimal level in terms of safety, performance and maximizing brake pad life.
Winter Tires and TPMS
The time to change to and from summer to winter tires is both a regional and personal decision. Whenever it takes place, a changeover brings with it a need for consumers to make some decisions. The decision to purchase or not purchase a second set of wheels needs to be followed with questions about TPMS
Creating a Successful Performance Review Plan
Employee performance reviews are more than a task on a company’s to-do list to reveal excellent and poor employee performance. When done correctly, performance reviews should help build employee/manager relationships and help business owners keep the pulse of their business’ success. By taking the time to understand what your employees are experiencing within your business
How to Shop for Health Insurance
With the many different facets of health insurance, shopping for the right kind of coverage can be a daunting task for small business owners. With various policies, regulations and requirements, there is a lot to consider – not to mention the fact that health insurance is often the largest expense next to wages for a
Incentivizing Your Team
Since the time we started advising shop owners, I’m pretty sure I’ve seen every pay plan known to man. I’m also pretty sure that I’ve heard every possible variation of the same question: “How can I pay my team in a way that motivates them without eating all of my profits?” If that sounds familiar,
5 Things to Look for When Making Large Equipment Purchases
That shiny new piece of equipment may seem like a great investment, but you need to be smart with your spending. Consider these “Top 5 Tips” when purchasing each of the following tire shop essentials. Alignment Machines 1. Think Long Term: Long term does not mean finding the lowest price, but finding the best “value
Understanding Mobile Payment Methods
As further proof that “mobile everything” is here to stay, today’s tech-savvy consumers are buying into the mobile payment concept, making purchases at retail stores with a wave of their phones instead of a swipe of their credit cards. Services such as Apple Pay, Android Pay and Samsung Pay allow users to make secure purchases
Knowing What Numbers to Watch
There’s an old expression that says, “If you’re not serving a retail customer, you’d better be serving someone who is.” I can’t take credit for that line, but have used it extensively over the years in this business. Everything starts with a sale, and if you’re not at the counter dealing with the end-user, then
Eavesdropping Strategy: Twitter
It is easy to dismiss social media as a bunch of individuals who generally chat about things as mundane as their kids’ soccer games and swapping cute cat videos. The problem with social media is that the connection is not obvious as to how it relates to street-level retail. But, to dismiss it because you
Street to Track: ExtremeContact Sport
Continental Tire the Americas rolled out its newest ultra-high performance summer tire, the ExtremeContact Sport, during an event in Palm Springs, Calif., in October. Designed with the help of five International Motor Sports Association (IMSA) drivers who tested the tire throughout its development, the new UHP summer product is Conti’s latest offering that brings the
Exploring Your Options
Some say the proverbial dark clouds are forming on the horizon, heading this way fast. Consolidation within the industry, manufacturers selling direct and/or online, shrinking profit margins, rising employment costs, a shift toward digital, competition from big box stores and car dealers – I could go on. The combined perfect storm of pressure upon the