Fixing Pulsation and Judder Issues
When a customer pulls in with a complaint about brake pulsation or judder, throwing parts at a repair will not solve the problem.
Pulsation and Judder: Ask the right questions to improve your sales and diagnostics
Whenever a customer comes to your shop for any brake repair, you need to know why they are there in the first place. Just writing a ticket for a brake job because the customer requested it can lead to a comeback and an unsatisfied customer. There is one golden question every service writer must ask