Pep Boys says the events brought customers into the stores, where they learned tips to keep their cars running smoothly and how to identify problems when they’re not.
Satisfaction scores tend to increase when aftermarket service advisors perform consistent service processes, the inaugural J.D. Power 2019 U.S. Aftermarket Service Index Study found.
Many tire and auto service businesses fail at this critical component, but with a few tweaks, you can rise to the occasion.
We recently surveyed tire and service business owners and asked what business activities they conducted on a regular basis.
Kukui Corporation has partnered with AutoShopFollowUp.com to equip tire and auto service facilities with next-level customer retention solutions. Kukui’s new Lost Customer Module identifies which customers have not been in the shop for a while, but contacting them all is sometimes a challenge. Through this partnership, AutoShopFollowUp.com will handle the follow up calls.