Cutting the Tape: What the TREAD Act Means to You … Today
What the TREAD Act Means to You … Today Elected officials love to jump on consumer safety issues. It’s the best job security strategy around. In November 2000, that’s precisely what Congress did when the Firestone recall and Ford Explorer debacle gave them the motive and opportunity to create and pass into law a
The Other Side
Looking at Jobber Relationship Problems Could Provide Answers We receive many comments from tire dealers regarding their relationships with suppliers – tire companies, wholesalers and parts jobbers alike. Recently, Gary Goms, owner of Midland Engine Electronics & Diagnostics in Buena Vista, Colo., and a contributing writer for our sister magazine, Counterman, discussed such relationship problems
The Big Picture: Kumho Wants to be Reliable, Long-Term Supplier
Kyu Cho, 54, has been president of Kumho Tire USA since February 2001, having served previously in variety of global management positions with Kumho operations in Australia, England and Panama, as well as in South Korea. In fact, his international experience started at the beginning; his first job with Kumho Group, which he joined in
Serving the Servants: Hard Work and Supplier Support Can Bring In The Business
Serving the Servants Hard Work and Supplier Support Can Bring In The Business In one of his TV commercials, a Northeast Ohio tire dealer tells a story about a customer who completely abuses his vehicle. The customer is always "tromping on the accelerator," and he "probably is always on the brakes," the dealer laments. The
Virtually Trained
Virtually Trained Different tactics may be the key to training in the tire industry. Within the tire industry, most dealers will say there’s a serious need for training. Either training on new equipment or products, or training for continuous improvement. Rare is it that a dealer feels he knows everything there is to know
The Local View
There is an anniversary upon us that many in the tire industry aren’t interested in celebrating. Two years ago, in early August 2000, we all became painfully aware of the frailty of our products and our businesses.
Back to Black: Lampe Looks Back on a Long Two Years and What It Took For BFAH to Recover
It was two years ago this month that Bridgestone/Firestone Inc. – and the tire industry – changed for all time. On that day, BFS announced the recall of millions of tires, a single voluntary act that set off a chain of events – including the TREAD Act – the tire industry will feel for decades
Genders and Generations: Figuring Out What Really Makes Your Customers Tick
Figuring Out What Really Makes Your Customers Tick Tire dealers see a variety of customers stream through their doors everyday. Quiet ones, loud ones, demanding ones, meek ones, young ones, old ones. And no matter who comes in, the dealer has to be ready. If he isn’t, business will be lost. Handling customers is always
Keeping It All In The Family: A ‘Well-Run’ Family Business is Not a Contradiction
Keeping It All In The Family A ‘well-run’ family business is not necessarily a contradiction in terms. There have been many cases of successful family companies, and there will be many more to come. But having family aboard can be both a help or a hurt, depending on how things are handled. Family ties are
Progress and Conservatism
Eighty years ago, a fledgling industry organization held its very first trade show. Every tire dealer in the country was invited to Cleveland, Ohio, to partake in what was being hailed as the first exhibit of its kind.