Crack the Code: How Do You Become Customer-Centric? The Answer is Simpler Than You Think
How Do You Become Customer-Centric? The Answer is Simpler Than You Think If you’ve ever attended a business seminar, trade conference or a similar event, it’s likely you’ve heard about CRM. Maybe you’ve listened to consultants glorify the benefits of CRM "modules" or "solutions" that, when plugged in, will increase your profitability. Behind the biz
Industry Report
Despite posting third quarter losses of $105.9 million, with the anticipation of further negatives in the fourth quarter, Goodyear Tire & Rubber Co. officials insist that its cost-cutting moves are on track to help turn around the financially struggling tire giant.
Off to CAMP
They say that you can’t teach an old dog new tricks. But who says old dogs don’t need to learn a few?
Industry Report
Still a Long Road Ahead for Troubled TiremakerDespite posting the worst losses in the company’s 105-year history, things began to look up for the financially troubled Goodyear Tire & Rubber Co. during a hectic early spring.
Industry Report
Goodyear Tire & Rubber Co. received a one-month extension from its various banks to comply with loan agreement covenants that, among other things, would have forced the struggling tiremaker to make a $500 million contribution to its underfunded pension program. The extension was granted Mar. 5, two days before a temporary waiver was set to expire, and expires Apr. 4.
The Other Side
Looking at Jobber Relationship Problems Could Provide Answers We receive many comments from tire dealers regarding their relationships with suppliers – tire companies, wholesalers and parts jobbers alike. Recently, Gary Goms, owner of Midland Engine Electronics & Diagnostics in Buena Vista, Colo., and a contributing writer for our sister magazine, Counterman, discussed such relationship problems
The Big Picture: Kumho Wants to be Reliable, Long-Term Supplier
Kyu Cho, 54, has been president of Kumho Tire USA since February 2001, having served previously in variety of global management positions with Kumho operations in Australia, England and Panama, as well as in South Korea. In fact, his international experience started at the beginning; his first job with Kumho Group, which he joined in
Industry Report
‘A Transformational year’
TIA Has a Solid Plan
Throughout history, humans have turned tragedy into triumph. We mourn and move forward, learning from our missteps and finding better, safer results. The Hindenberg disaster gave us safer air travel and a new industry – airlines. Titanic’s fate gave us safety procedures employed on cruise ships to this day. 9/11 has tightened travel security. Yes,
Fed Up With Insurance Costs?
Fed Up With Insurance Costs? Why it’s gotten so bad, and what you can do about it What is it about insurance that gives you a 365-day migraine? Your rates keep going up! You’ve just been canceled! And this just in®ƒyour rates are about to go up again! Is it really that bad? Yes, but