KYB to Supply Hybrid Vehicles
(Akron/Tire Review) Addison, Ill.-based shock absorber supplier KYB announced that it will supply shocks to hybrid vehicles.
KYB Strengthens OE Ties With Toyota
(Clacton, U.K./Tyres & Accessories) Shock absorber supplier KYB has strengthened its relationship with Toyota by signing a contract to supply shocks as original equipment for the second generation Yaris, which is built at Toyota’s plant in Valencienne, France.
Staggering Results: Stocking and Selling Innovative Products Can Boost Profits
Over the next few months, you will be reading a great deal about who had the biggest, most expensive or most outrageously modified product or vehicle at the SEMA show. Sure, it all looks good, but how will it help you grow your business? I want to take a different approach and tell you about
Tuning In: How a Pennsylvania Dealer Tapped into a Growing Market
You wouldn’t expect the northeast quadrant of Pennsylvania to be a high performance hotbed. Four-wheel drive pickups and SUVs would be more like it. But from Scranton and Wilkes-Barre south to Allentown and Harrisburg, the high performance market did grow, aided by the emerging tuner segment and the proliferation of high-end sports cars. Well-heeled customers
Crack the Code: How Do You Become Customer-Centric? The Answer is Simpler Than You Think
How Do You Become Customer-Centric? The Answer is Simpler Than You Think If you’ve ever attended a business seminar, trade conference or a similar event, it’s likely you’ve heard about CRM. Maybe you’ve listened to consultants glorify the benefits of CRM "modules" or "solutions" that, when plugged in, will increase your profitability. Behind the biz
Peace and Quiet
. Tire lugs are dead giveaways. Even someone with trifocals can see the difference. You’ve also become pretty good at explaining tread life differences between tires by using the UTQG. Or at least using treadwear warranties. But what do you say to a valued customer who is complaining about noise? "I have a noise in
Industry Report
HAPPY NEW YEARTen Tiremakers Hike Prices 2.5% to 6%
Treadwear Tales
Tires always tell a story. The danger is misreading the story and coming to the wrong conclusion about what might be causing the tread to wear prematurely or unevenly. All tires wear as miles accumulate, and all treads eventually wear down to the point where replacement becomes necessary to maintain safe driving, traction and handling.
Dealer Diary: Justly Saying No
Justly Saying No For the past two years, Tire Review has brought you Dealer Diary, a monthly series that focuses on typical tire dealers and the ins and outs of their business.Dave Schardt, president of The Wheel Source in Dayton, Ohio, has made custom wheels his primary focus through both a retail store in Dayton
Their Best Interest: Honesty and Going By the Book The Only Way to Keep Customers
Their Best Interest Honesty and Going By the Book The Only Way to Keep Customers Diary ProfileBarry Steinberg, OwnerDirect Tire (Four locations)Location: Boston, Mass.Years in Operations: 26No. of Bays: 50No. of Techs: 22 service techs and 34 tire techsTire Brands Carried: Toyo, Cooper, Dunlop, Falken and PirelliAverage Jobs/Day: 275-325Tire/Service: 45%/55%Other Non-Tire Services: Complete undercar services, brakes,