Top Shop Tip — Always Follow the Placard
Your customer may have a tire they want in mind. But, wait… “Follow the placard,” says Kevin Rohlwing, senior vice president of training for the Tire Industry Association, in this week’s Top Shop Tip, presented by Coats.
Top Shop Tip — How to Exceed Your Customers’ Expectations
Gerry White, general manager for Bay Area Goodyear in the Baltimore area, shares how she and her staff continue to fulfill customers needs and go above and beyond their expectations in this week’s Top Shop Tip, presented by Coats.
Top Shop Tip – Cleanliness is Next to Godliness
Dan Nothdurft of Tires Tires Tires says cleanliness in his shops distinguishes his businesses. See why in this week’s Top Shop Tip, presented by Coats.
Top Shop Tip – Improve the Way You Manage Your Shop’s Inventory
Jon Zurcher, COO of Best-One Tire & Service, details the way his shops track inventory turns in this week’s Top Shop Tip, presented by Coats.
Top Shop Tip — Have Safety Meetings with Your Staff
Alpio Barbara, owner of Redwood General Tire Pros, advises other tire dealers to have daily or monthly safety meetings with their staff to go over any safety hazards in the garage that need to be addressed in this week’s Top Shop Tip, presented by Coats.
VIDEO: Adjusting Tire Inflation Pressure on the Placard For The Right Reasons
Learn more about the right and wrong reasons to change the placard inflation pressure and how to use a TPMS tool to perform the procedure.
Top Shop Tip – Use Competition to Your Advantage
Mark Hartmann of Northtown Auto Service gives some pointers on dealing with your competition in this week’s Top Shop Tip, presented by Coats.
Free Webinar: Learn to Grow Your Sales in a Flat Market
Four dealers share their experiences and ideas on how they’ve been growing sales by changing their approach to customers.
Top Shop Tip — Always Use the ALI Lifting Point Guide
Kevin Rohlwing, senior vice president of training for the Tire Industry Association, advises tire dealers to use the Automotive Lift Institute’s Lifting Point Guide when spotting vehicles on the lift in this week’s Top Shop Tip, presented by Coats.
Top Shop Tip — Make Communication Your Priority
Pat Fleischmann of Phoenix-based Community Tire Pros emphasizes how good communication with parts suppliers, your employees and customers will lead to long-term success in this week’s Top Shop Tip, presented by Coats.
Top Shop Tip — Be Where Your Customers Are
Jeff Wallick, sales manager at K&M Tire and Tire Review contributing writer, advises you to make sure your business is where your customers are searching for your tires.
Top Shop Tip — Create a Customer Comfort Center
Dan Nothdurft, co-owner of Tires Tires Tires in Sioux Falls, South Dakota and Souix City, Iowa, emphasizes the importance of having a comfortable place for customers to wait for their cars to be done with service in this week’s Top Shop Tip, presented by Coats Garage.