Back to Black: Lampe Looks Back on a Long Two Years and What It Took For BFAH to Recover
It was two years ago this month that Bridgestone/Firestone Inc. – and the tire industry – changed for all time. On that day, BFS announced the recall of millions of tires, a single voluntary act that set off a chain of events – including the TREAD Act – the tire industry will feel for decades
Twist and Turn: Monster Profits On These Micro-Machines For Smart Dealers
Twist and Turn Monster Profits On These Micro-Machines For Smart Dealers Construction is slowly improving and the agriculture market looks reasonably solid this year. So does that mean the skid-steer market should do well? If dealers look solely at those two factors, they’d be missing a big piece of the pie. Yes, the skid-steer market
Industry Report
NHTSA Delays Standards, Faces Suit
Care and Caution: Few Ways to Predict Zipper Rupture; Here’s How to Keep Techs Safe
Care and Caution Few Ways to Predict Zipper Rupture; Here’s How to Keep Techs Safe A steel cord radial truck tire is an engineering marvel. It has to endure a wide range of temperatures in every imaginable environment. This flexible chamber enables large vehicles to ride on a virtual cushion of compressed air. In reality,
Types and Finishes
Types and Finishes Let’s talk about wheel construction, types of finishes and the pros and cons to each. Understanding the nuances of each will allow you to guide your customer to the right kind of wheel to fit their specific needs. First, wheel construction. Almost everyone is familiar with steel wheels – an inner face
Would You Sell Used Tires?: Dealers Can Reap Plenty of Profits But They Face Legal, Ethical Questions
Would You Sell Used Tires? Dealers Can Reap Plenty of Profits But They Face Legal, Ethical Questions No one flinches about buying a “previously owned” car. Millions trek to garage sales every weekend looking for bargains. Dedicated stores sell used books, records, CDs and videos. Experienced bats and gloves take to the field again via
Image Is Everything: How Your Customers See Your Shop Is The Sum of Many Parts
Image Is Everything How Your Customers See Your Shop Is The Sum of Many Parts It’s tough to nail down a single definition of tire dealership image. It’s one part customer service: Do your customers walk away satisfied? Was their car fixed to their expectation, and will they come back? It’s one part shop appearance:
Back for More?: Correcting ‘The Comeback’ Before It Happens Can Save Profit Dollars
Back for More? Correcting ‘The Comeback’ Before It Happens Can Save Profit Dollars If you label your customers as "nuts" to brush off their vehicle repair complaints and tell them to "just bring it back" without addressing the actual core problem, your comebacks are not only costing you cash today, but tomorrow, too. "So what’s
Industry Report
Tire Kingdom Expands Reach With Mueller Buy
Industry Report
New Tie-Up Focuses on Run-Flat Technology