Deane will be working alongside Don McIntyre, divisional call centre manager for the North, both based at a central call centre in Liverpool.
Claire Deane’s experience in customer service began after university when she initially worked in the hospitality industry before going onto work for Sitel, an international provider of outsourced customer interaction services, in January 2002.
During her four years there, Claire attained several awards for her skills in sales and service, including the top-seller award on a prestigious campaign for British Gas, the Shining Star Award in recognition for efforts in fulfilling Sitel’s mission and core values and in 2005 before leaving, she received an Achievers’ Award for teamwork.
Determined to be just as successful for Viking, Claire said “Joining Viking International is an excellent progression for my career – the role sounded challenging and I enjoy working towards goals and targets, especially when we exceed them that is what I aim to do.”
Mike Curry, managing director added: “Following significant investment at our UK call centre in Liverpool we needed another Call Centre Manager to strengthen the telesales team. Claire’s professional background and experience will enable us to provide an even better service for our customers as we continue to develop our business.”