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Top Shop Tip: Using Text to Authorize Service Work

In this week’s Top Shop Tips, Alpio Barbara, owner of Redwood General Tire, says texting customers can speed up and improve the communication process.

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Top Shop Tips 9-25-18 from Babcox Media, Inc.

Not only can effective customer communication help with sales and customer satisfaction, it can also be a great place to find areas to eliminate wasted effort. Getting an okay for service over the phone takes time, but texting is fast, and many customers prefer it. Alpio Barbara, owner of Redwood General Tire, says you can save time by using text messaging to streamline the service approval process.

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