Work Smarter At Your Tire Business

Work Smarter With Procedures, Measurement And Accountability

You’re working harder and faster today to stay ahead of the competition and boost profitability in a challenging business environment.Work-Smarter

You’re providing the highest quality repairs and top-notch customer service so that your tire business’ car count continues to increase, customers return time and time again, and profits continue to grow. All the while, you’re on the lookout for ideas to improve sales, cut costs, increase productivity, boost customer service and build your brand, which all contribute to taking your shop to the next level.

Working smarter starts with a foundation of having the right policies and procedures in place, says Terry Keller, shop owner and CEO of Auto Profit Masters.

But, there is no one-step solution; there is no easy button, according to Keller. Instead, you have to look at the situation in your own tire shop, and apply solutions based on your needs.

“If your techs are consistently having to get more information from the customer, add that to a checklist your service writer can follow when checking in customers,” Keller advises. “If one stage of the inspection gets lost or skipped, create an inspection form to keep techs on track.”

But this is only part of the equation. The other part involves getting your employees on board, empowering them and then measuring the results, he continues. “A good system is nothing unless your employees are willing to follow procedures and work within those limits.”

To prevent policies from being viewed as a negative, take the time to explain “why” they’re necessary and how they benefit everyone involved. Keller gives this example: “Doing a thorough vehicle inspection and taking time to address every concern helps keep the customer safe, helps them trust the shop more, and helps keep them coming back.”

As far as empowerment, ”Let them know that they have responsibility and hold them accountable. Measure the results for each individual, and consider establishing incentives for achieving results,” Keller explains.

“The key idea isn’t just that you measure your employees, but that you listen to what the measurement tells you. Ask yourself, do the numbers say they’re not following a shop policy or procedure? Then react to the numbers, rather than how you feel about the person.”

What steps are you taking at your tire business so that everyone can work smarter? We’d like to hear your ideas. Send them to me at [email protected].

You May Also Like

Tire Industry Labor Shortage: Improve This to Keep Employees

I’ve spoken to many representatives from manufacturers, wholesalers and retailers who report that techs, counter people, drivers and even white-collar team members have walked off the job, failed to report, or given notice, and their businesses have been impacted by these departures. This isn’t just a tire industry issue—and goes beyond the tech shortage that

Tire Industry-Labor Shortage-Great-Resignation

I’ve spoken to many representatives from manufacturers, wholesalers and retailers who report that techs, counter people, drivers and even white-collar team members have walked off the job, failed to report, or given notice, and their businesses have been impacted by these departures. This isn’t just a tire industry issue—and goes beyond the tech shortage that has plagued the industry for decades.

Consider Software Solutions to Streamline Operations

Representatives from several software providers share how solutions drive efficiency and profitability, as well as what to look for when considering a system in your shop.

How Data, Analytics Can Boost Profitability for Tire Retailers

By collecting and analyzing data about a dealer’s sales history, inventory levels and market demand, data and analytics platforms can analyze the performance of each dealer’s store and recommend actionable improvement opportunities.

How to Start the PPP Loan Payback Process

For many PPP loan recipients, it is time to start the repayment process—or file for PPP loan forgiveness. Read on to find out which portion of your loan may be forgivable and how to apply for forgiveness, as well as how to start the repayment process.

Creating a Positive Work Environment

Larry Sutton of RNR Tire Express shares seven different practices that have helped him create a positive work environment.

Other Posts

Using Data to Enrich the Customer Experience

Attaching data or a number to a vehicle’s service record adds a level of transparency to the discussion, and moves it from an “opinionated upsell” to a true, fact-based service need.

Coats Tread Depth Data
Microlearning Makes the Tire Industry Smarter, More Profitable

Microlearning modules can be customized to company and team member needs, where participants can learn through their own experiences and at their own pace.

Setting Up for Success: The Importance of Onboarding New Employees

Onboarding serves to not only give a new employee practical information that they will need in the job, but having that information gives them confidence as they start out in their new position.

employee-onboarding
Online Reputation Management

Eighty-eight percent of consumers trust online reviews as much as they trust personal recommendations.

Online-Business-Management