Tenneco Launches ‘Service Solutions’ Platform - Tire Review Magazine

Tenneco Launches ‘Service Solutions’ Platform

Tenneco has started the new training innovation platform – “Service Solutions” – in order to support the long-term growth and profitability of automotive service businesses.

“Our channel partners and thousands of vehicle service businesses have long relied on Tenneco for a comprehensive package of tools designed to help drive their success. Now, we are expanding that package to include what we believe is the most effective new approach to technical training, product support and business education for automotive service professionals,” said Jeff Koviak, vice president and general manager, North America Aftermarket at Tenneco.

The Tenneco “Service Solutions” platform is designed to enhance engagement, technical education and certification of technicians, service writers and other front-line personnel and offer in-depth marketing services support to help shops increase sales, improve margins and strengthen customer satisfaction and loyalty, Tenneco said.

Additional elements of the program will be introduced in conjunction to AAPEX.

Tenneco Service Solutions offers five areas of technical and business support: instructor-led education featuring Tenneco’s new team of ASE-certified technicians and master trainers; the Tenneco Technical Resource Center (TRC), which offers live product and diagnostic support and warranty assistance; online education through the company’s expanded Experts Learning Center; the “Tenneco Experience” product demonstration trailer and mobile classroom; and marketing and other business-building resources.

Tenneco’s new “Tenneco Experience” product demonstration trailer and mobile classroom offers an interactive learning environment with product displays and technology demonstrations in a 53-foot trailer.

Visit Tenneco’s AAPEX booth (#1025) for more information on Tenneco Service Solutions and to see the “Tenneco Experience” trailer.

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