Andrew Markel is the editor for Brake & Front End Magazine and has been on the staff at Babcox Media for 13 years. He is a former technician, service writer and service manager with experience at independent shops and dealerships. Andrew is also an ASE certified automotive technician. Andrew has spoken at industry events such as the SAE Brake Colloquium and FMSI Annual Conference. He has also been quoted in publications like Smart Money and Crain’s Business. He is active in motorsports and owns several vintage vehicles.
Andrew Markel stresses the importance of credible sources while gathering information about a repair, and shows how to get your customer to trust you and your shop and not unreliable Internet sources (Sponsored by SocialCRM from Mitchell1).