Wardsauto.com Archives - Tire Review Magazine
Repair Shops Beating Car Dealerships in Service

Repair shops are reportedly performing better than car dealership service departments, Wardsauto.com reports. Marylou Hastert, director of product marketing for DealerSocket, a customer-relationship software firm, told Wardsauto.com that independent repair shops – including tire dealers – own about 75% of the service market. According to DealerSocket’s Dealership Action Report on 6,500 auto dealerships, 53% of the