About 12 years ago, Troy Smetzer, owner of Smetz’s Tire & Service Center in Ashland, Ohio, asked his staff to read a book. But it wasn’t just any book. “I wanted my employees to know why we sometimes ask them to do something that wouldn’t make us a dime more money.” In fact, Troy was
Lex Brodie’s is celebrating its 60th anniversary this year, marking six decades of sustaining success and growth by valuing its employees, striving to give maximum value to its customers, and giving back to its community.
Aaron Telle has expanded the 79-year-old company into a thriving 18-location business in the St. Louis and Kansas City markets.
Plaza Tire Service management positions its stores to meet customer needs with a level of efficiency and meticulousness that rivals their competitors.
Despite being at the helm of the business for a little less than two years, the five Burt Brothers’s owners stood strong, changed their business and remain confident in their vision for the future—building on the success of their fathers, expanding while keeping that grassroots, hometown feel and “doing it better” every day, now in a digitally-driven world.
Driven by an entrepreneurial spirit and the desire to do things right the first time, Tony Johnson, owner of Eagle Tire Pros, has more than earned his spot as a Tire Review Top Shop Finalist this year.
Courtesy Auto and Tire owners Scott and Susan Welsh understand their market, their ideal customer, and they unflinchingly pursue a differentiation strategy that aims to earn and keep that kind of customer.
For Tom White and Drew Dawson, founders of Canton, Ohio-based Tire Source, success has come from making a move, assessing the results and quickly reacting if an adjustment is needed. Perhaps the most important part is doing so objectively and without ego with an eye toward the health of the company and the future of