Opinion
Customer Service Scripts vs. a Sales Process
When you manage and control the conversation, you have your best shot at controlling a favorable outcome.
August 2021
July 2021
June 2021
When you manage and control the conversation, you have your best shot at controlling a favorable outcome.
Many drivers might compare TPMS to a backup camera or a working sunroof; it should really be compared to an...
As consumer spending recovers, what type of rebound in delayed vehicle maintenance services will dealerships see?
Now that the economy has changed, what have you changed?
Dealers share how they've moved away from focusing on price in customer conversations in a panel hosted by Dan Molloy,...
How to effectively use big data and four challenges to managing it.
These productivity hacks will help your dealership work to gain profitability for years to come.
Most dealers, especially multi-store operators, find themselves under enormous stress every single day because they are responsible for driving the...
Finding employees with true personal responsibility in delivering excellence will show in your business' performance.
Kenda Tire USA welcomes industry veteran Edward Koczan as sales manager, the latest addition to its automotive sales team.
