TIA said the upcoming vRTSL course aims to develop the interpersonal skills retail managers need to create connections.
At 17, Matt Buchholz, now CEO of MotoRad, got his first job turning wrenches and along the way discovered what he describes as “a passion for high levels of customer service.” In this drive to meet the needs of customers while building his career and developing his leadership skills, Buchholz shares that he sought out
Calling a team a team doesn’t necessarily mean it really is one. This video is sponsored by Auto Value and Bumper to Bumper.
In businesses, where the quality of customer experiences and satisfaction are critical, mindful leadership has an opportunity to flourish and produce results.
In the day-to-day grind of running a business, shop owners are often just too busy to stop and say “thanks” or “congratulations.”
A rock-solid commitment from a skilled auto repair and tire professional is always the move we need to make first.
Most dealers, especially multi-store operators, find themselves under enormous stress every single day because they are responsible for driving the numbers.
Betsy Phillips will serve as Associate General Counsel for Nokian Tyres. Robert Kelley will serve as IT Director for the company’s Americas region.
All successful companies need a leader who has a vision of the future, clearly defined long-term goals and a deep appreciation for people. Those leaders also need the ability to bring out the best in others. This includes a deep-rooted commitment to ethics and the ability to withstand and rise above the challenges, cutting a clear path to the opportunities they bring.
Tire Review Editor Patti Renner discusses the inspiration behind the December cover story and the essential qualities of leadership.
The Yokohama Rubber Co. made changes to its senior management during a board meeting on Jan. 31. The changes are subject to approval on March 30, 2017, at a share holder meeting.
Hankook Tire Co. has restructured its leadership for the New Year, Tyres & Accessories reports. “The new executive appointments were focused on enhancing the role of internal infrastructure and its strategy for emerging market to strengthen global competitiveness,” Hankook Tire said in a statement. “It is also intended to help the company increase its brand