More Than a Trophy and Check
Dealers are using Top Shop program to “set the bar” and push for improvement.
Dialogue Starts?
Here’s What You (Few) Had to Say About Tire Repair Questions.
Trying to Get to the Bottom of World-Class Customer Service
Thanks to our annual search for the "best of the best" tire dealers through the Top Shop Award program, we often are asked for tips on how to win this honor. To which we respond: "The best dealerships are those that are very good at everything. More than anything, though, they have an obvious world-class
WWYD?
Repair or Not Repair (and Under What Law), That is The Question
Tire Aging Issue Needs Attention, Not Excuses – Now
Would you knowingly install four "new" tires that are actually six to 10 years old – or older – on your son or daughter’s car? I already know your answer. Neither would I. And while most of you would never consider putting old tires on your children’s vehicles, I find it a bit disconcerting that
Separate Generations, Two CEOs Have Same Message for Dealers
"My one son can hardly write his name because he’s never used a pencil." Bill Berry wasn’t mocking his own grown progeny. The head of American Tire Distributors was making the point that today’s tire buyers are much, much different than they were just a few short years ago. They come from a different time
Is Legislation the Way to Overcome a Century of ‘Fail’?
As suggested by RMA, a legislative solution for the basic rules of proper tire repair is being considered. The goal is to get ALL service facilities to utilize established, accepted and proven tire repair procedures and products.
TIA’s Expanded Training Effort a ‘Gift’ That Does Keep on Giving
The big news out of November’s SEMA Show/Global Tire Expo wasn’t really new "news." Equally, it wasn’t just more of the same. It was, though, perhaps the single biggest opportunity that you, your staff and your business have for a strong, growing future. “Training, training and more training.” That was the mantra recited by incoming
Give Returning Vets – and Yourself – a Break With the Hire Heroes Act
f 2011. President Obama signed the bill into law on Nov. 21, and now servicemen and women returning from Iraq and Afghanistan will have a leg up on gaining well-deserved (and hopefully good paying) employment upon their return. TIA was a strong backer of the VOW to Hire Heroes Act, which encourages businesses to hire
Improving Our ‘Technology’ With More Expertise and Experience
Got a letter recently from an "Appreciative Fan" of the tire industry. More precisely, of the technological wonders that are today’s radials. "I’m 78. I’ve driven on a lot of tires. I would like to thank the tire industry for designing and manufacturing better and safer tires," wrote Warren Modell of Bronx, N.Y., who mentioned
Getting Pink: 25 Years Later, Breast Cancer Awareness Month Still Needs Support
Please don’t turn away because you see pink. Please don’t think reading something with pink on it makes you less of a tire person. In fact, not paying attention could make you less of a person.The ribbon on our front cover and the logo on this page are in support of National Breast Cancer Awareness
Web, E-Newsletter, Magazine: Read All About It Everywhere
All men (and women) may have been created equal, but that is not the case with tire industry news. If that news is about you and your business, it’s the most vital information in the world. If it’s about one of your suppliers or a competitor, then you’d be rightly interested. A new product or